Adenike Sokoya

Dallas, TX *****

adqrr1@r.postjobfree.com

+1-214-***-****

To secure a position in a reputable organization - utilizing my creative and innate abilities towards achieving the organizaton's vision and overall growth; while receptive enough to learn new skills through this organization. Also, a thorough and meticulous Customer Care Representative passionate about helping businesses succeed. Possessing strong communicative and technical skills rooted in substantial training as a Customer Care Personnel. I have 4 years of working experience in Customer Care Representative.

SKILLS AND COMPETENCE

* Performing analysis on the relative success of new business.

* Problem solving and analytics skills.

* Excellent communication, interpersonal and presentation skills.

* Working witihin remote networks, Microsoft Server 2008. 2012.

* Microsoft office suite skills (Word, Excel, Power point).

* Proficient in Computer Information Security Management; online and offline. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Chime Solutions - Dallas, Tx

August 2021 to Present

* Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments; updating customer account information, as needed; and escalating calls when a manager or higher-level representative is needed.

* Welcoming and registering new patients by creating a profile for them on the clinic's EMR.

* Interpretation of medications and dosage to patients after their consultation with the Optometrist or Ophthalmologist.

* Preparing monthly financial account via excel broad sheets.

* Ordering for prescribed contact lenses and glasses from the respective lens factories.

* Liaised with different Health Management Organizations as regards overall patients' healthcare and procedures.

* Booking patients for surgeries.

* Attending to patients' administrative needs.

* Follow up on appointments date and schedules

Customer Service Representative

Providence Financial Services - Dallas, TX

February 2021 to May 2021

* Politely answer inbound calls and respond to customer inquiries in a timely manner

* Generate customer interest in the company's products or services

* Provide personalized customer service by responding to the needs of customers

* Document and report on customer feedback to improve the customer experience

* Manage and update customer databases with notes for each customer

* Creating a database for all Client through the use of excel for easy retrieval of existing profile. Customer Care Relations

iHouse Optical and Dental Clinic - Lagos, NG

March 2015 to March 2017

My responsibilities include but not limited to the following;

• Receiving phone call as regards enquiry and giving apt information.

• Welcoming and registering patients.

• Interpret medications and dosage to patients.

• Making accounts of the monthly income via excel broad sheets.

• Making orders for contact lenses and glasses from the respective lens factories.

• Relating with different Health Management Organizations as regards overall patients' healthcare and procedures.

• Booking patients for surgeries.

• Attending to patients' administrative needs

Education

BA in English Language

Lagos State University - Lagos, NG

2016

Skills

• Ms. Word

• Notebook

• Power point

• Excel.

• Microsoft Windows Server

• Microsoft Windows

• Active Directory

• Computer Networking

• VMWare

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