Collection Manager Webster

KEVIN MORIARTY

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CAREER SUMMARY

Collections and Credit/Receivables professional with years of professional experience. Demonstrated ability to solve complex collections problems and reduce expenses while adapting to and creating effective organizational change. Recognized for building teams and leading effectively. A record of management and fiscal success.

Software Skills include:

Microsoft Word, Excel, PowerPoint, and Outlook, Banner (Accounts Receivable module), Comprehensive knowledge of all collection regulations, Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA),

PROFESSIONAL ACCOMPLISHMENTS

HANNOVER INSURANCE COMPANY – Worcester, MA 2020-2021

Collection Manager

MAPFREE INSURANCE COMPANY – Webster, MA 2011-2020

Insurance Policy Processing

Consistent record of reducing delinquency and reducing losses by upgrading systems and technology and implemented and improving processes.

Reduced account delinquency from 17% to a steady rate of 4%.

Collected customer accounts an average of over $400,000.00 per month, $5 million per year.

Guided, trained and directed staff to achieve business goals using their individual talents resulting in a departmental climate where staff can enjoy what they do and achieve success.

Coordinated communication with outside agencies and attorneys which increased recoveries and reduced losses.

Established smooth and efficient departments by providing direction and troubleshooting.

Streamlined procedures which led to successfully reducing staff while increasing revenue.

Implemented new and evolving operating methods increasing revenue.

Created collection calendar to place accounts at consistent times for benchmarking.

Maintained monthly reports and ‘points in time” metrics for upper management.

ADDITIONAL SKILLS

Maintain various databases and ensure information is accurate, complete and input timely.

Develop streamline processes, procedures, documents and training materials to ensure the efficient operation of the department policies and procedures on contract processing applicable laws, regulations, policies and procedures and personal computer (PC) applications as necessary.

Interpret, communicate and maintain knowledge of applicable laws, regulations, policies and procedures.

Plan, coordinate and work well independently. Exercise good sound judgment to ensure effective operations and compliance with established standards, timely and on a daily basis.

EDUCATION

Bachelor’s Degree - Business Management – Lasell University – Town, State

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