Customer Service Representative
Resume:
Francisco Javier Romero
**************@*******.***
Summary
Energetic Sales Representative with entrepreneurial spirit that drives exceptional customer service; Collaborates with others to set and achieve goals; Skilled at nurturing positive, long-term client relationships that drive business growth; Ambitious learner with the desire to grow in sales knowledge and expertise. Employment History
Inventory Management
Preferred Packaging Products, Inc. • Thornton, Colorado 01/2021 - Present Manage inventory and restock as needed
Train new employees
Assist General Manager with weekly schedule, adjusting for employee requests. Organize all operations, focusing on quality and consistency Addressed customer service concerns, resolving issues and ensuring exceptional experiences. Review all packing lists for shipping status.
Develop receiving and quality assurance work instructions. Insure we have a plan and schedule for perpetual inventory (daily cycle-counts. Develop plans for bin location accuracy and accountability. Bin-sizing, including min/max and regular re-sizing. Make sure all employees are aware of the quality performance expectations. Improve inventory accuracy
Reduce backorders
Sales Associate
The Sharpest Rides • Englewood, Colorado 12/2019 - 03/2020 Greeted [how many] customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
Assist co-workers with spanish speaking customers
Help the finance department with collecting paperwork and signing the customers as well as making temporary tags for the vehicle.
One of my greatest accomplishments is being salesman of the month with 34 cars sold on my 2nd month. Salesman Associate
OMeara Buick GMC • Thornton, Colorado 10/2019 - 12/2019 Daily responsibility's consisted of making 20 or more cold calls a day, set appointments and meet personal goals. Added value by being bilingual helping other salesman whenever needed. Customer Service Representative
ServiceLink • Westminster, CO 04/2017 - 08/2019
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Utilized AssetShield for case management.
Documented all customer inquiries and comments thoroughly and quickly. Communicated with vendors regarding back order availability, future inventory and special orders. Assisted customers by listening and finding solutions to their problems. Assembly Line Worker
OtterBox 11/2016 - 04/2017
Utilized established assembly instructions to complete jobs in an efficient and accurate manner. Kept work area clean, neat and organized.
Completed basic jobs such as boxing, labeling and moving items. Used basic mathematical abilities to calculate materials, hourly rates and other relevant details. Performed hand-finishing of final products.
Assisted quality assurance by visually inspecting items and removing defect parts. Worked in a team-based environment to maintain line productivity. Put together component parts of the cases.
Buffed out minor scratches and imperfections.
Made sure that products were produced on time and are of good quality. Injection Mold Operator
ATC 06/2016 - 10/2016
Ensured that all health and safety guidelines were followed. Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
Assisted machine operators with finished pieces.
Performed preventative maintenance to maintain optimal productivity. Monitored machine operation and diagnosed malfunctions. Responsible for the selection and maintenance of equipment. Adjusted alignment of drills, cutters, dies, guides, and holding devices. Made sure that products were produced on time and are of good quality. Customer Service Representative
IBM 06/2015 - 05/2016
●Diagnosing and solving Hardware/Software faults
● Ability to obtain and maintain a Government security clearance of Secret.
● Troubleshoot and support all major browsers, including but not limited to; Firefox, Google Chrome, and Internet Explorer
● Printer and Scanner troubleshooting
● Provide excellent internal customer service to product, manufacturing, and other departments as needed. Education
High School Diploma
Longmont High School Graduated
05/2015
Business administration
Front Range Community College Enrolled
01/2019
Languages
Spanish
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