Customer Service Assistant Warehouse
Resume:
Tomikio Thomas
Dependable, Hard working, and reliable
Atlanta, GA 30308
**************@*****.***
Reliable and hardworking committed to getting each job done as quickly, efficiently and safely as possible.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Ride Share
Uber Partner Drivers - Atlanta, GA
November 2018 to Present
Log into uber systems to receive ride fares. Wait for fare. Use gps to go pick up customer, then drop passenger off at their desired location. Must use superior customer service. Repeat steps until you are finished for that cycle.
Security Guard/Bag Check
Mercedes-Benz Stadium - Atlanta, GA
Present
I am required to make sure entering the Stadium is safe for everyone. I check bags of everyone entering the building ensuring the safety of everyone and making sure no one is bringing in prohibited items using a search wand as well. I am also require to patrol the lots of vehicles while events are taken place. I also have to be very detailed oriented while making incident reports. Program Assistant
Department of Human Services Child Welfare - Gwinnett County, GA January 2018 to October 2018
Improve data reliability, input child support cases including employer information, non-custodial parent information, license overrides all using the STARS software and CRM. Also calling both parents to get any necessary documents that may be needed to complete their case. Fax,filed, sent emails to customers and the NPC's. Sorted checks and employed/unemployed mail. Forkift Operator/Customer Service
Automation Personnel - Jonesboro, GA
November 2016 to April 2017
Deliver mechanical tools to different clients using forklift to load and unload products while giving superior customer service,job sites, and home-in customer. Read gps, map every address to find out distance from place to place, keep in contact with dispatcher, finish every assignment in a timely manner. Operations Specialist/Customer service
Impact Staffing - Stone Mountain, GA
May 2016 to December 2016
Send calls out to my drivers after receiving a digital dispatch on the screen ensuring superior customer service, collect money at the end of the week from my drivers if customer is not covered by insurance company, attach faxes to my calls, ask for G.O.A from insurance company if for some reason we wasn't able to start the car, give out ETA'S on my drivers. Answering phones,filing,data entry, use of Microsoft word,excel etc. Calling clients confirming appointments, pick packages using rf scanners, create packing slips, send out ups, fed ex, on carolina packages. Warehouse/ Customer service
Kelly Services - Conyers, GA
May 2014 to October 2016
Answered inbound calls for any customer complaints or questions Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials.
Optimized production scheduling to lower production costs. Sorted cargo before loading and unloading.
Tagged all inbound merchandise with receiving date. Stacked and transported all overstock to storage areas. Stocked, staged and transported goods.
Verified computations against physical count of stock. Operated PC and RF-based computer systems with a high level of accuracy. Swept floors and stored equipment at the end of each shift. Warehouse Associate
pilgrims ma/ dust control - Stone Mountain, GA
September 2016 to September 2016
Operated forklift to move pallets up and down shelves as needed, operated switch board machine, operated industrial washers and dryers, took inventory on all the bar,glass,grill,and shop towels that wad delivered by our route reps.
Call Center Representative
Concentrix - Sandy Springs, GA
May 2015 to September 2016
Answering calls from clients that were filing their own tax returns using turbo tax, solving complaints, walking customers step by step through each step to ensure they were receiving the best results, answering complaints to diffuse any dissatisfied customer Food Service/ Event Staff
Americas Mart - Atlanta, GA
November 2015 to January 2016
Responsibilities: Checked guest in using a scanner to scan tickets, checked their bags to make sure they wasn't bringing in prohibited items into the building, Setup and tare down events, gave directions, use the proper hand tools to setup and tare down, use freight elevator to move equipment and debris, maintained clean hallways and walkways, monitored the bathrooms, helped vendors with general setup. Prepare food on the line and pass it down to the cashier before guest makes down, prep all vegetables to be served at salad bar, move at fast pace to ensure guest isn't waiting too long, greet guest with a smile, use POS systems, ring up orders correctly letting the guest know their total. Accomplishments
I trained other employees on how to perform their duties, showed my employers that I could do whatever it was that was asked of me.
Skills Used
Customer Service
Forklift Operator/Machine Operator
PepsiCo - Stone Mountain, GA
August 2015 to November 2015
Responsibilities
Machine operator, made sure all products were good and not damaged coming off the conveyor belt, taking products off the line that were damaged, assure every product was quality Accomplishments
Getting the job done the best way I knew how
Skills Used
Hard working and self motivation, exceptional communication skills, quality assurance, flexible schedule, quick learning
Administrative Assistant Warehouse
Sears - Stone Mountain, GA
April 2015 to August 2015
Responsibilities
Check in all daily incoming shipments, maintain all junk core inventory, dispatch part drivers to address indicated on the sales invoice.
Accomplishments
I showed other employees doing your job and being good at it can really be great. Skills Used
Quality assurance, deadline-driven, and shipping and receiving Lead/Warehouse Associate
Schwan's Bakery - Atlanta, GA
December 2010 to March 2014
Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Trained staff on material handling processes to reduce shipping times. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading.
Call Center Representative
National Security Solutions - Stone Mtn, GA
November 2008 to July 2010
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Completed data entry, tracked resumes and maintained the applicant tracking system. Screened all visitors and directed them to the correct employee or office. Education
Associate in Business
Atlanta Technical College - Atlanta, GA
2008 to 2010
High School Diploma in College Prep
G.W. Carver High School - Atlanta, GA
2002 to 2006
Skills
• Quick Learner (10+ years)
• Credit card processor (Less than 1 year)
• Strategic sales knowledge (1 year)
• Cash Handling (10+ years)
• Quality Assurance (6 years)
• POS (10+ years)
• Shipping And Receiving (1 year)
• Forklift Operator (3 years)
• Customer Service (10+ years)
• Food Service (10+ years)
• Customer Support
• CSR
• Call Center
• Customer Care
• Manufacturing
• Materials Handling
• Production Planning
Certifications and Licenses
Customer Service Certified
May 2008 to Present
Took job readiness courses and customer service courses. I received my certification and was declared customer service certified.
Safe Serv Certified
Present
Forklift Certification
Groups
Hosea feed the hungry
June 2006 to December 2010
Volunteering during holidays or whenever we had events come up that we would go feed the homeless and give them care packages
Additional Information
SKILLS
Quick learner Creative problem solver Exceptional communication skills Strategic sales knowledge POS systems expert
Cash flow management Exceptional communication skills Quality assurance Hard working and self-motivated
Deadline-driven Inventory management
Material handling
Scheduling
Flexible schedule
Shipping and receiving
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