Amapola L. Gloria

MOBILE: +974-****-**** / +63-928*******

EMAIL ADDRESS: adqrpa@r.postjobfree.com

CAREER OBJECTIVE

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

SUMMARY OF QUALIFICATION

Mature and professional attitude that can interact and maintain a good working relationship with individuals of varying social and cultural backgrounds; a detail-oriented person that has excellent organizational skills who can work independently or in groups and can manage working time efficiently. Hardworking and reliable with more than Six (6) years of experience as Customer Service Attendance, Sales Representative, Telephone Operator Support, Butler and Public Attendant.

EDUCATION

Vocational: ISHRM School

Juanita Bldg. Escario St. Cor, Gorordo Ave. Cebu City, Philippines

Tertiary: Bachelor of Science, Major in Human Resource Development Management

University of San Jose Recoletos, Cebu City, Philippines

Undergraduate

Secondary: University of the Visayas

Colon St. Cebu City, Philippines

Graduated: 1995

PROFESSIONAL EXPERIENCE

July 4, 2020 –Present

IKIA Qatar

Telephone Operator

August 01, 2019 – December 05, 2019

Marza Malaz Kempinski, The Pearl Doha

Telephone Operator Support

Duties and Responsibilities

Answers incoming calls.

Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls.

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

Provides information about hotel services to guests.

Understand the telephone operator board or PBX switchboard operations.

Provides paging services for hotel guests and employees.

Knows what action to take when an emergency call is required.

Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

Assists in reporting telephone equipment or service complaints and problems.

Trains or assists with training new telephone operators in performance of job duties.

To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

Must be polite and courteous while answering the phone.

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and recording the call charges.

Setup conference calls in different locations and time zones.

Update directory information on the front office software.

Provide relay service for hearing-impaired guests.

Provides a paging service for hotel guests and employees. Process guest wake-up calls.

February 22, 2019 – July 31, 2019 / Proceed from December 06, 2019 to Marh 15, 2020

Marza Malaz Kempinski, The Pearl Doha

Butler

Duties and Responsibilities

Meet guests when they arrive and getting them settled in their rooms

Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.

Have a thorough understanding of all spirits and specialty foods in stock

Assess and restock wine and spirit collections as necessary

Serve meals and pour drinks for guests

Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests

Run errands for guests when necessary

Ensure guests’ rooms are clean and tidy up when necessary

Recommend and arrange amenities for guests

See guests off when they check out

Remain well-groomed at all times

Keep up-to-date on all hotel policies on safety and hygiene

Perform all duties with discretion, professionalism and a pleasant demeanor

August 15, 2018 – February 17, 2019

ACE Hardware, Qatar

Greeter

Duties and Responsibilities

Greet all customers pleasantly and with courtesy, provide customers/visitors with all directions and provide all information regarding promotions and provide with catalog if required.

Maintain and perform all housekeeping duties and ensure optimal standard for same and adhere to all control procedures and security policies.

Manage all communication with customers and escalate complex issues to manager, ensure a safe working area for all colleagues and customers and assist all customers in finding appropriate merchandise and enhance satisfaction levels.

Greet all customers with handouts for sales information and maintain neat and clean work area at all times.

Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.

Administer all customer contracts for warranties and ensure accuracy in all completed orders and accept all payment.

Manage various customers and greet everyone politely, administer all inquiries and assist in any special request of guests.

Coordinate with service agents and drivers and ensure efficient supply of vehicles for customers and assist all customers with maps and directions as per requirement.

Collaborate with customers and assist in various questions to reduce number of counter visits and manage all communication customers to ensure authenticity of all information.

Provide exceptional customer services at all times and maintain courtesy and professional at all times.

Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.

April 16, 2018 – August 13, 2018

Hilton Hotel Doha

Hotel Public Attendant

Duties and Responsibilities

Cleans and maintains all lobbies and public restrooms.

Sweeps and mopes carpets, lobby entrance.

Empties ashtrays and urns.

Polishes furniture and fixtures.

Vacuums and polishes elevators.

Keeps the front of the hotel free from trash.

Keeps the Back area of Front desk neat and clean.

Ready to do any other work assigned by the supervisor time to time.

Keeps all public areas neat, vacuumed and dusted.

Clean and maintain lights.

Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free.

Removes all trash from areas.

Periodically checks all lobby restrooms / wash rooms.

Inspect condition of furniture for tears, rips, and stains and report damages.

Restocks all supplies including toilet paper, soap and hand towels in the lobby wash rooms.

Makes sure all surfaces are clean and tiedy.

Arrange all cusion properly on lobby sofa.

Responds to guest requests and inquiries while in the lobby.

Assist guest with their questions and direct them to the areas they want to go.

Take care of all cleaning equipment used in lobby.

November 15, 2017 – April 15, 2018

Marza Malaz Kempinski, The Pearl Doha

Room Attendant

Duties and Responsibilities

Greeting guests and responding to queries.

Changing bed linen and making beds.

Replacing used towels and other bathroom amenities, such as shampoo and soap.

Sweeping and mopping floors.

Vacuuming carpets.

Dusting and polishing furniture.

Emptying trash containers and ashtrays.

Restocking beverages and food items in the mini bar.

Cleaning public areas, such as corridors.

Reporting any technical issues and maintenance needs.

Updating status of guest rooms on assignment sheet.

Returning and restocking cleaning cart at shift end.

March 15, 2007 – March 30, 2009

Cara Entertainment Kyong – GI Do S. Korea

Entertainer Singer

Duties and Responsibilities

Learning, memorizing, recording, rehearsing, and performing songs.

Collaborating with managers, movie producers, and other musicians.

Fine-tuning craft through singing exercises and vocal training.

Maintaining the appropriate physical appearance and stamina needed for performances.

Acquiring new musical skills, e.g., playing different instruments.

Learning dance routines, acting, as well as new genres of music.

Attending photo shoots, promotional events, and maintaining an active presence on social media.

Showing up on time for recording sessions and gigs.

May 08, 2004 – December 15, 2004

Café Martino, Cebu Plaza Hotel, Apas Cebu City, Philippines

Food Attendant

Duties and Responsibilities

Organize and plate buffet items, break down and clean buffets, and refill foods on the buffet as necessary.

Resupply napkins, cutlery, dishes, and condiments on food service stations as needed during meal service.

Assist with meal prep, making and serving items such as salads, in-house dressings, and specialty drinks.

Answer phones and take delivery orders from customers.

Clean all dining, food service, and kitchen areas before, during, and after meal service.

Follow all food safety standards and restaurant sanitation regulations. This includes washing hands, emptying trash, and cleaning dining areas.

Answer customer questions and make menu suggestions to sell more items.

Sometimes collect money on customer bills to assist cashiers and wait staff.

January 15, 2003 – June 30, 2003

Breakfast Club, I.T. Park Apas, Cebu City, Philippines

Food Attendant

REFERENCES

Available upon request

I hereby certify that the above information is true and correct to the best of my knowledge.

Amapola L. Gloria

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