Associate Customer Service

NATASHA WOODS

Seattle, WA ***** C: 425-***-**** ***********@*****.***

Summary

Highly driven professional for leading financial institutions. Recognized for expertise in communication and problem solving. Known for building relationships with clients and highly efficient work. Seeking an opportunity for major earning potential in the recruiting industry with room for growth. Skills

● Microsoft Office suite

● Customer Service

● Exceptional written and verbal communication

● Data-entry

● Problem-Solving Skills

● Process Improvement

● Scheduling Appointments

● Advanced analytical skills and high attention to detail

● Ability to multitask and work in fast paced

environments

● Adapt quickly to changing requirements

● Interviewing Candidates

● Sales

Experience

STAFFING SPECIALIST November 2021 – Current PEOPLEREADY Seattle, WA

● Take inbound orders from new and existing clients and enter them into an internal database. ● Proactively help to grow our business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.

● Navigate multiple operating systems, including Applicant Tracking System (ATS), the webapp - JobStack, text alert system.

● Match applicants with our customers open positions and ensure that the match works great for both the job seeker and our customers.

● Process payroll for our temporary workers in a timely manner according to standardized payroll processes.

● Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships.

● Proactively recruit new applicants by developing creative recruitment tactics. TEMP Work assignments:

August 2020 – October 2021

Seattle, WA

CLAIM PROCESSOR (Current)

JND LEGAL SERVICES

● Contact clients, set appointments, and interview patients; ask survey questions in regard to class action lawsuits, and record information in an internal database.

● Determine if a medical patient qualifies for class action settlement.

● Correspond letters, send out claim forms to members involved in class action lawsuits. ● Supports legal teams at a high level within their functional area within legal parameters. ● Review and verify patient account information against insurance program specifications. ● Produce and review the finalized EOB s before issuing payment to appropriate insured/claimant, provider, and/or insurance carrier.ant, provider, and/or insurance carrier. ASSOCIATE CUSTOMER OPERATIONS ANALYST (4 months)

SYMETRA

● Accurately process financial transactions into administrative systems.

● Prepare, analyze, and review internal requests from our internal customers, including division accounting and other finance departments.

● Manage support request queue and resolve issues according to Service Level Agreements (SLA)

● Provide resolution to customers and or agents to resolve open issues.

● Support internal and external customers providing pertinent information.

● Work within established procedures under direct supervision

● Maintain a high level of accuracy to ensure a positive customer experience. WFG NATIONAL TITLE COMPANY (1 month)

ESCROW ASSISTANT

● Fulfilled document requests to lenders.

● Supports Title Officers and Senior Title Officers at a high level within their functional area with title industry processes and policies.

● Organized, filed, and maintained title documents. LOAN PROCESSOR ASSISTANT (3 months)

GUILD MORTGAGE COMPANY

● Organized, filed, and maintained customer department and regulatory loan records.

● Prepared and delivered loan documents to title and escrow teams.

● Checked applicant credit, personal references, and employment histories.

● Examined and verified information in loan application and closing documents.

● Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts. ● Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

AML RCA SPECIALIST - OFAC SCREENER March 2017 - March 2020 US BANK Seattle, WA ● Work independently with minimal supervision, leading and executing daily workflow. ● Accurately analyze documents and determine if person(s) or entities involved in transactions need to be screened.

● Diligently investigate denied parties and potential matches and perform due diligence. ● Consistently performs work on various projects and initiatives and assists in the implementation of internal policies and procedures to ensure compliance with laws and regulations.

● Effectively work cross-functionally with Global documentary service, Quality Control team, Internal Auditors, and other internal business line partners.

● Work with a sense of urgency and take-action during high volumes to meet deadlines and get the job done.

● Adapt quickly to changing requirements and demands to allow the company to deploy process improvement.

● Utilized MS Excel to compile data gathered from various sources.

● Maintained 99% accuracy standard determined by QC audits.

[Temp] INTERNATIONAL COMPLIANCE SPECIALIST (referred to OFAC Screener position after contract ended)

● Worked as an adjudicator using - high judgment and attention to detail - to identify both repetitive false and potential OFAC hits and conducted investigation to amend entries as needed.

● Produced daily operational reports using MS Excel and Access, subsequently merged data into an internal database to check for potential matches and then determined appropriate action to take. ● Conducted background checks for businesses and entities involved in US Bank transactions using comprehensive search tools and requested any additional information needed to proceed with the transaction.

● Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

TEMP Work assignments:

FRAUD ANALYST (5 months) August 2016 - March 2017 JACK HENRY AND ASSOCIATES Seattle, WA

● Performed risk analyses to protect customer accounts and assets.

● Monitored and analyzed customer account transactions to detect suspicious activity and protect customer accounts and assets.

● Identified and assessed risks and threats to assets.

● Facilitated prompt and efficient customer service to financial institutions and card holders.

● Supervised multiple tasks in a fast-paced environment while taking a high volume of calls.

● Improved customer satisfaction by finding innovative solutions to problems. SELLER SUPPORT (3 months)

AMAZON

● Exhibited excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.

● Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

● Analyzed customers documents to ensure requirements were met for items in high-risk categories, determined authenticity and able to identify counterfeit documents for quality assurance and to prevent fraud.

● Able to approve applications that met necessary standards.

● Provided prompt and efficient support and web services to Amazon’s ECommerce Sellers and Merchants including the appropriate escalation of Seller's Issues.

● Observed customer behaviors to identify security threats and escalate concerns to supervisors. ENROLLMENT ANALYST September 2013 - June 2015 PREMERA BLUE CROSS Mountlake Terrace, WA

● Performed Data Interpretation auditing files received from Washington State Marketplace to verify enrollment status, eligibility, and to detect possible shortcomings, subsequently made necessary changes.

● Performed data-entry using data received on Microsoft Excel spreadsheets, escalation emails, or by customers over the phone and entered in on an internal database to create, update, and edit customer accounts.

● Organized, maintained, and processed files on multiple systems and sent files to Washington state healthcare exchange that did not meet expectations.

● Adhered to procedures and policies to maintain and stay up to date with changes and keep in compliance with rules and regulations to keep good ethics.

● Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

● Problem solved and improved operations by working with team members and customers to find workable solutions.

FINANCIAL SERVICE REPRESENTATIVE October 2012 - August 2013 OPUS BANK Everett, WA ● Utilized a variety of different systems and programs to process client transactions, open deposit accounts and provide financial services.

● Stayed informed of changes in policies and procedures.

● Proven sales track record exceeding mortgage and account referral goals in 2013.

● Actively involved in the community to facilitate new business prospects.

● Assessed individual clients' financial situations to develop strategic financial planning solutions.

● Seized opportunities to upsell new product offerings to current customers and assist the teller team with selling products.

● Developed long-lasting relationships with new and existing customers through warm, personable, and knowledgeable phone interactions.

Education and Training

Some College: Business Administration

CityU of Seattle Seattle, WA Current student 2019 – Current Student Achievements

● Awarded for achieving quarterly sales goal for mortgage referrals in 2013

● Recipient of Bronze award at US Bank for 100% accuracy for all 4 quarters in 2019 ● Recognized by leadership for providing excellent customer service

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