Engineering Assistant Department

Virginia L. Howlett-Simon

954-***-**** ************@*****.*** Relocating - Florida

Office Administrator

Customer service Executive support Cable-Telecommunications

High-energy, self-motivated administrative professional with strong organization/multitasking skills and customer satisfaction orientation. Advanced office, data entry, communication skills.

Qualifications

Recognized for professional administrative skills, gracious communication

Selected as management backup and coach for new employees

Skilled at establishing and maintaining productive working relationships

Relied upon to maintain confidentiality of sensitive information

Valued for willingness to take on all tasks, large and small

Recipient of numerous customer commendations and Charter Appreciation Awards

Professional Experience

Project Coordinator, Terra Technologies LLC, Portland, OR June 2021-

Support team with assigned projects: correspondence, various administration tasks, tracking project deliverables, dates, and monitoring deadlines; provides regular and timely reports highlighting variances as they arise.

Updates necessary tracking system(s) to ensure that project and/or program status is maintained with complete accuracy, including third party management systems.

Creates and distributes correspondence relevant to the team, project/program (internal and external).

Assists with administrative preparation for various meetings.

Communicates all issues to management prior to reaching critical status.

Develops and maintains accurate and complete files for projects and programs; continues to monitor for integrity and completeness.

Provides ad hoc reports as requested.

Provides additional administrative support as required.

Issue vendor POs, as needed.

Various Office management functions such as supply ordering, package shipment, event coordination, office vendor coordination and payment

Department Assistant, Charter Spectrum, Medford, OR October 2017 -March 2020

Maintain department efficiency for management and employees across the Pacific Northwest by performing administrative functions that range from coordinating critical customer escalations, to managing supplies inventory, to implementing executive events.

Manage critical, high-visibility customer escalations by coordinating project work to ensure resolution within strict deadlines. Assist management in determining appropriate systemic changes by compiling monthly report for executive review.

Arrange travel for managers and technicians totaling as much as $30,000 monthly. Track receipts and accurately reconcile expenses; help manage travel budget by monitoring expenses for compliance with travel guidelines.

Manage feedback from technicians about field issues for care center and retail store personnel by processing forms and submitting to appropriate departments for review and action.

Help ensure smooth office functioning by handling mail, correspondence, reports; communicating with leadership, vendors, and employees; regularly cleaning up break room; repairing and maintaining office equipment. Interact routinely with multiple proprietary databases.

Coordinate successful management meetings including location, activities, menu, and transportation.

Virginia will come in early, stay late or will travel when requested with an open “how can I help?” attitude. She is easily approachable and always willing to see where she can help. She continues to look for ways to make the most out of her time and day while looking at tomorrow’s needs. – 2018 Performance Review

Administrative Coordinator, US Cellular Communications, Medford, OR March 2016- June 2017

Provided high level technical/administrative support for Direct Business Channel and Business Office: Coordinated travel and managed travel expenses, (Concur) scheduled meetings, coordinated fleet maintenance. Helped activate new accounts. Managed supplies, shipping. Processed invoices, Business Contracts-ARIBA.

Contract Assignments, Medford, OR February 2013- May 2015

Operations-Security Sales Coordinator, Hotwire Communications, Miramar, FL

Set appointments, answered inbound calls/emails, coordinated orders, and verified sales contracts. Helped produce collateral and generated sales opportunities.

Contracts Administrator-Field Reviewer, Randstad/Health port Technologies, Medford, OR

Collected, examined, preserved, scanned, transmitted electronic medical records (EMR) from medical facilities in compliance with HIPAA requirements.

Operations-Sales Assistant, Ameriprise Financial Services, Medford, OR

Managed office, coordinated calendar, trained new employees. Entrusted to open and close office. Updated advisor’s website with tips, articles, events.

IT Administrative Assistant, Asante, Medford, OR

Served on task force to prepare hospital for Epic (EMR) software conversion. Continued post-conversion with triage group addressing end-user problems.

AT&T, Fort Lauderdale, FL October 1988-January 2014

Engineering Assistant July 2006-2011, December 2013- January 2014

Supported three engineering managers by maintaining efficient work flow for major capital construction projects.

Coordinated activities and data between network services teams in engineering and construction departments; developed processes to streamline workflow.

Provided administrative support through spreadsheets, databases, and analytics. Helped facilitate resolution to customer-affecting delayed orders; served as technical resource for staff.

Circuit Provisioning Specialist March 2001 - July 2006

Executed protocol to provision circuits properly by analyzing service requests and completing circuit designs.

Reviewed orders and records for accuracy. Improved data accuracy by building and maintaining electronic inventory of switching equipment. Effectively interfaced with internal departments to resolve roadblocks. Recipient of team award for early completion of critical cutover project.

Customer Service/Sales Representative October 1988 - March 2001

Consistently met challenging call center sales goals; provided comprehensive customer service for billing, products, complaint resolution. Selected to serve as backup for assistant manager.

COMPUTER SKILLS

Word processing speed 60+ wpm, 100% accuracy

Proficiency in Microsoft Office Outlook, Excel, Word, PowerPoint; Kronos; Concur; Ariba, CSG, COIN, StrataSync, Fireworks/Bidmaster, Sharepoint, WebGis, Bluebeam, BQE CORE.

EDUCATION

B.S., Business Administration, Minor: Social Science, Southern Oregon University, Ashland, OR

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