Duke Energy Customer Service
Resume:
Taylor N. Dillard
Stone Mountain, GA 30088
************@*****.***
Objectives
To obtain a position with an organization, where I can utilize my skills and experience.
Experience
August 2019 March 2020
Customer Service Representative
Change Healthcare Alpharetta, GA
●Contacted providers office to schedule hedis appointments.
●Verified the members health plan was correct in system.
●Reviewed healthplans record request fee.
●Verified the providers location remained the same.
●Processed any provider address changes.
April 2019 August 2019
Customer Service Representative
Conduent Raleigh, NC
●Received inbound and outbound calls concerning technical solutions to Apple products and services, using a standard script and established guidelines.
●Effectively researched and identified solutions using computer-based resources and explain proper use of product features.
● Navigated through multiple computer applications with speed and accuracy.
October 2018 April 2019
Customer Service /Call Center
Convergent Contact Solutions Atlanta, GA
●Received 120-150 incoming calls from Duke Energy customers to accept payment for services.
●Established payment plans for delinquent accounts to avoid disconnection of services.
●Setup new services and stopped or transferred account for customers relocating.
●Verified customer’s credit to determine deposit amounts.
●Maintained call center standards and documented all calls.
June 2017 September 2018 Customer Service/ Billing
Dal-Tile Corporation Atlanta, GA
●Proactively handle service requests and customer complaints
●Received orders and entered into the computer for customers to pick up or to be shipped.
●Proactively offered assistance and demonstrated respect and courtesy to all customers and employees.
February 2015 May 2017 Customer Service/ Telemarketing
C & M Financial Services Stone Mountain, GA
●Responded quickly and efficiently to walk-in and telephone customers to determine their needs.
●Assisted in the process of customers seeking tax or loan services
●Made outbound calls to financial institutions to obtain payment information.
References
Dal-Tile Corporation
Earl Thomas 615-***-****
C & M Financial Services Stone Mountain, GA
Audrey Collins 404 – 906-9465
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