Business Consultant Implementation

David Kempker

Qualification Summary

Systems leader with more than 25 years of progressive experience in Materials & Financial Management, Business Intelligence in Information Technology environments.

● Diversified background includes: account management, executive relationship management and account planning, project and product management, and systems implementation and consulting, primarily in the Healthcare software industry.

● Demonstrated ability to lead and work collaboratively with both local and remote cross-functional teams with major strengths in problem-solving and relationship management skills; strategic thinker with a hands-on, operational approach.

● Proven senior-level experience in executive decision making, matrix management and strategic business planning.

● Experience in Financial Analytics and Revenue/Cost Management.

● Direct experience managing development and services teams and delivering forecasts to support those teams.

● Excellent ability to define, analyze and lead operational and functional initiatives that span different organizational groups and improve overall business efficiencies.

● Ability to establish genuine rapport in order to confidently and articulately map clients’ needs.

● A flexible team leader adept at problem solving and working hard to achieve objectives.

● Extensive international experience, with a deep understanding of diverse cultural and business practices

(specifically in Canada and New Zealand).

Career Highlights

Management:

● General management responsibilities for development organizations including: project team’s allocation of resources, assignment of responsibilities, tasks and project deliverables.

● Directed organization and delivery model to support consulting group; included service offering development, pricing, sales strategy, delivery processes.

● Performed engagement management role for over 100 projects across 75 different clients.

● Managed engagement risk, program planning and budgeting and ensured buy-in of proposed solutions from top management levels at the client.

● Performed resource management role for 30+ resources; included assignment tracking, demand planning and scheduling.

● Responsible for P&L, revenue, margins achieved, and utilization. Planning/

Project &

Account

Management:

● Led strategic initiatives and tactics to support increased customer satisfaction and revenue growth.

● Developed and implemented an Account Management framework that supports the Voice of the Customer and long-term strategic account development.

● Managed and resolved technical issues associated with hardware and software systems, in the ERP environment.

● Analyzed and documented workflows and key processes and provide feedback with workflows.

● Managed multiple software installations from inception to production: sale cycle (RFP’s), project plan implementation, education/training to productive use; responsible for forecasting, revenue projection, project status, and change control activities.

● Developed and monitored technology project plans specifying goals, strategy, and scheduling from inception through completion.

● Coordinated and designed an implementation methodology, providing standard processes and documentation for all project staff. This had a foundation based on the PMI body of knowledge.

● Built and maintained relationships with clinical personnel and healthcare executives during the course of projects in order to attain product acceptance, adoption and sustainability. Sales:

● Negotiated contracts with clients; ensuring that they were completed in a timely, consistent and transparent manner that drives revenue while expanding brand and integrity.

● Extensive experience creating SOWs with complete services estimates to support solution implementation.

● Collaborated with Sales Operations to implement, analyze and report performance metrics.

● Participated with senior staff in the development of the strategic sales and marketing plan, providing input on positioning, and competitive activity. David Kempker

● Authored proposals and software orders based on client requirements to include managing the process which included negotiations, contracting and sales closure.

● Collaborated with software license sales on worldwide customer opportunities. Led services sales by consulting with the clients on architecture, reviewing technical designs, and validating estimates of hours and cost.

● Facilitated sales presentations for audiences comprised of executives, administrators and financial managers.

● Generated innovative methods for marketing software products by creating sales toolkits, report guides, quick reference guides, and customer testimonials. Work History

Lawson Software

Feb 2008 - Mar 2012

Report to the Director of Product Management at this Infor Affiliate that develops, services, and supports Enterprise Resource Planning Software.

Product Manager, Supply Chain and Financial Solutions (2010-2012)

• Authored Design Documents and Guided Development Team at Lawson solutions to meet the needs of multiple, including C-level, decision makers.

• Perform requirements gathering with the stakeholder/end-user community and translating the functional business demand requirements into technical specifications

• Product lines included: Requisition Center, Budgeting, Activities, Grant Management, Project Accounting and Business Intelligence

• Design and develop the recommended configurations for applications software as well as other related applications software

• Led a team of 40 Analysts and Developers overseeing the development of market research documents and implementing design specifications.

• Initiated promotional campaigns resulting in $112 million in new business nationwide.

• Increased revenues 50% for the region that grew the bottom-line by $25 million. Pre-Sales Business Consultant – Healthcare (2008-2010)

• Persuaded director and C- level clients to order solutions.

• Improved overall revenues for S3 product line by 15%.

• Created marketing campaigns that acquired $8 million+ in new business. Oracle Corporation

2006-2008

Pre-Sales Business Consultant (2006-2008)

Interviewed, investigated, and presented solutions to decision-makers in the healthcare field for this large IT Company. David Kempker

• Devised a complete Oracle (PeopleSoft eBusiness) solution that streamlined processes, centralized operations and reduced expenses by $1.5 million for major clients.

• Demonstrated Supply Chain functions (procure to pay) McKesson Corporation

1994 - 2006

Provider Technologies unit - produced IT solutions for healthcare providers such as hospitals, labs, and doctors' offices. Pre-Sales Business Consultant - Financial, Surgical and Materials Systems 2000 - 2006

• Communicated technical expertise and analysis for Pathways and Horizon product lines.

• Evaluated customer needs and developed solutions in collaboration with resellers and sales representatives. Project Manager - Financial, Surgical, and Materials Systems 1997 - 2000

• Drafted and executed all phases of implementation project plans for complex financial and clinical solutions. Development Liaison, Supply Chain Implementation Consultant 1994 - 1997

• Surveyed customers for feedback to product management and development teams.

• Coordinated the implementation of early adopters program. OTHER EXPERIENCE:

• Packaging House. Carton and Corrugated

packaging

• Cobblestone Hobbies, General Manager, Retail

Recent Engagements:

• ATOS Implementation Consultant

• Baylor Scott & White financial consultant

Education

B.A., Business Administration, Hope College, Holland, MI. 1988. Employed as a General Manager of a retail business with 10+ employees while pursuing my degree.

Continuing Education:

• HIMSS (Health Information Management Systems Society)

• HFMA – Healthcare Financial Management Association

• GFOA (Government Financial Officers Association) David Kempker

• PMC (Pragmatic Marketing Certified)

• Affordable Care Act Compliance

• CMS Centers for Medicare Services, MU, PQRS and MIPS

• Miller Heiman Sales Courses

• American Hospital Association – Resource Management, contract compliance, inventory management, and purchasing

• PMI member

• SCRUM Master Certified

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