AMANDA CHASE

GLOVERSVILLE, NY ***** 518-***-**** adqrmx@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished and driven Customer Service Professional with 15 years of quality leadership experience. Analytical and creative problem-solver with exceptional organizational skills and an ability to provide detailed support with business operations. A relationship-focused leader with excellent written, verbal, and interpersonal communication skills. Collaborates cross-functionally with departments to streamline operations and produce high-quality work. Self-motivated and capable of working remotely from a home-office environment while balancing multi-lined phone calls, virtual tasks, and emails.

CORE COMPETENCIES

Medical Office Management Customer Relations Data Entry & Analysis Strategic Planning Project Management Flexibility

Administrative Support Relationship Development Quality Control Confidentiality Computer Proficiency

Microsoft Office Suite Word Excel Outlook PowerPoint Windows MacOS iOS EMR & ERH Systems

PROFESSIONAL EXPERIENCE

Certified Nursing Assistant Nov 2012 - Present

Wells Nursing Home Johnstown, NY

·Optimize workflows by accurately documenting patient data, updating medical records, and taking routine vitals

·Improve patient satisfaction by cultivating positive relationships, developing rapport, and providing companionship

·Observe and document patient’s behaviors; analyze changes in patterns to effectively develop treatment goals

·Spearhead administrative responsibilities, including account management, data-entry, and documentation

·Demonstrated extensive knowledge of medical terminology, healthcare guidelines, and HIPAA regulations

Home Health Aide June 2012 - Oct 2012

Pineview Commons Johnstown, NY

·Interviewed new patients to obtain accurate health histories, vital signs, medical concerns, and current treatment regimens

·Collaborated with colleagues to improve patient autonomy, increase satisfaction, and improve compliance with policies

·Navigated multiple computer applications to access patient medical records, update accounts, and research inquiries

·Resolved escalated conflicts by identifying the root cause of issues and implementing appropriate corrective action plans

Support Staff Nov 2007 - May 2012

Gloversville Enlarged School District Gloversville, NY

·Safeguarded students by providing supervision during transportation and maintaining discipline amongst dozens of children

·Communicated with parents and guardians regarding student’s daily activities; provided updates with behavioral concerns

·Documented incidents and maintained accurate bus logs for analysis by upper management and school administrators

·Created safe, fun environments to entertain children during transportation and increase engagement with positive activities

Sales Representative July 2006 - Oct 2007

Dunkin Donuts Amsterdam, NY

·Increased revenue by utilizing persuasive and consultative selling strategies to upsell and cross-sell menu items

·Educated customers on available products, promotions, and new menu items; recommended items to fit individual preferences

·Prioritized competing inquiries and effectively multitasked in fast-paced, high-pressure, deadline-driven environments

·Fielded high volumes of customer communications via multi-line phone systems and in-person while providing prompt service

EDUCATION

Certified Nursing Assistant 2012

FMCC Johnstown, NY

High School Diploma Equivalent / GED 2011

HFM Boces Johnstown, NY

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