Customer Service Care
Resume:
RYAN FERNANDEZ
Kenya
****************@*****.***
PROFILE WORK EXPERIENCE
Secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.
WORK EXPERIENCE
09 /2021 – PRESENT
DUBAI, UNITED ARAB EMIRATES
Bartender
Alkebulan the African Dinning Hall
Job Responsibilities
Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
Prepare alcohol or non-alcohol beverages. Service Wine and Beer to guests.
Arrange bottles and glasses to make attractive displays.
Assess customers’ needs and preferences and make recommendations
Ability to Sell or influence others for up selling and suggestive selling.
Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
Serve customers in a friendly and helpful manner.
Keep the bar counter and work area neat and clean at all times.
10/2020 – 09 /2021
DUBAI, UNITED ARAB EMIRATES
Bar Supervisor
Villa mama restaurant
Job Responsibilities:
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or tea. Greets all customers with fast, friendly,personalized service and develops a rapport with customers by learning their
names,favorite drinks and food items.
Verbally receives and calls back customer orders in a friendly manner.
Reports all customer complaints to manager on duty.
Responds proactively to prevent customer service situations.
Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
Answers customer questions regarding coffee blends, preparation, and product freshness.
Sells and serves baked goods and miscellaneous food items to customers.
05 /2019 – 10/2020
DUBAI, UNITED ARAB EMIRATES
Bartender
Jumeirah Zabeel Saray-Imperium Restaurant
Job Responsibilities:
Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
Satisfying patron requests in a timely manner Assessing customer preferences and making drink recommendations
Providing a positive and friendly guest experience by interacting with patrons Collecting money for drinks served and providing change as needed
Checking identification to verify legal age requirements for all customers
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Dubai, United Arab Emirtaes
Employment Visa
WORK EXPERIENCE
01 /2014 – 11 /2018
DUBAI, UNITED ARAB EMIRATES
Bartender
Jumeirah Beach Hotel
Latitude All day dining buffet restaurant
(500+covers).
09 /2012 – 10/2013 NAKURU, KENYA
Waiter
Rafikiz Bar and Lounge
2010 – 2011 NAKURU, KENYA
Customer Care Services
Naivas supermarket Megacity
COMPUTER AND LANGUAGE
LANGUAGES
English Swahili
COMPUTER SKILLS
MS Office
CERTIFICATES
2010
Advanced Institute of Technology Certificate in Business Management
EDUCATION
2009 KENYA
Kenyatta High School
Kenya Certificate of Secondary Education
STRENGTHS
# Responsible # Management # Adaptable # Flexible # Learning Agility
# Team-working # Positive attitude # Presenting
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