Trainer Service
Resume:
MOHAMED SHARAFATH
MOHAMED SHAHAAZ
Hanwella,
Sri Lanka
E-mail: **************@*****.***
Mobile number: 076*******/075*******
Landline: 011*******
PROFILE
Hospitality Trainer cum Restaurant Supervisor with over 9+ years of experience in Hotel Industry. Experienced in large scale events as well as intimate gourmet dining and afternoon tea services. Certificate in food hygiene awareness and award in professional bartending. Focused restaurant supervisor, capable of successful multi-tasking and delivering prompt and friendly services to all customers. Experienced hospitality trainer professional with strong leadership and relationship building skills.
WORK EXPERIENCE
Company: PF CHANG, Abu Dhabi, United Arab Emirates Employee Status: Hospitality Trainer/Admin / Restaurant Supervisor (January 2014 – November 2020)
Nature of Work:
Consistently providing professional, friendly and engaging service.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Provided friendly and attentive service.
Effectively listened to, understood and clarified guest concerns and issues.
Verified cash drawer against the day's receipts.
Continually monitored dining rooms for seating availability, service, safety and wellbeing of guests.
Followed all health and safety policies when handling food and beverages to uphold proper standards.
Company: ASHAS, Abu Dhabi, United Arab Emirates
Employee Status: Server (December 2013 – January 2014) Nature of Work:
Monitored guests for intoxication and immediately reported concerns to management.
Inventoried and restocked items throughout day.
Skillfully promoted items on beverage lists and restaurant specials.
Quickly recorded transactions in computer system to deliver prompt service.
Maintained clean and presentable tables.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Quickly set up and cleared tables and stocked all workstations. Page 2 of 2
Upheld highest standard for cleanliness.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Delivered quality service by providing a warm and welcoming environment. Company: Noodle Factory, Marina Walk-Dubai, United Arab Emirates Employee Status: Server Bartender (November 2011 – December 2013) Nature of Work:
Consistently provided professional, friendly and engaging services.
Continually monitored dining rooms for seating availability, service, safety and wellbeing of guests.
Set dining tables according to type of event and service standards.
Assessing bar customers’ needs and preferences and making recommendation.
Stay guest focused and nurture an excellent guest experience. EDUCATIONAL & PROFESSIONAL QUALIFICATION
Studies G.C.E. O/Level 2008 at D. S. Senanayake College, Colombo.
Completed Microsoft Office package course and PC hardware engineering courses at SARC EMI, Ja-Ela.
EXTRA CURRICULAR ACTIVITIES
Represented school football and cricket teams.
Member of the school scout troop.
INTERESTS
Gaming
Sports
PERSONAL DETAILS
Name in Full : Mohamed Sharafath Mohamed Shahaaz
Age : 28 years
Currently Residing : Sri Lanka
Civil Status : Married
Languages : English (Fluent), Sinhala (Native), Tamil (Spoken only) and Hindi (Spoken only)
References will be provided upon request.
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