Customer Service

MELISSA GRITTON

***********@*****.*** 864-***-**** Greenville, SC 29607

Summary

Diligent Childcare Coordinator with advanced organizational, schedule management and team leadership abilities. Runs highly successful programs with balanced approach to meet children's' needs with sound business practices. Attentive to classroom environments and student safety.

Skills

Multitasking

Leadership

PPE use

Decision-making

First Aid/CPR

Planning

People skills

Organization

Microsoft Office

Problem resolution

Time management

Flexible

Data management

Critical thinking

Project planning

Troubleshooting

Experience

Sportsclub Greenville Greenville, SC

Childcare Manager

07/2014 - Current

Lead shifts to oversee childcare for as many as 40 children.

Clean and sanitize child spaces to help prevent spread of infections.

Supervise children through crafts and games to entertain for up to 3 hours.

Facilitate smooth transitions into and out of childcare center with optimal security practices.

Meet children's nutritional needs by serving healthy snacks

Assist children and babies with personal care needs such as dressing, diapering and using bathroom facilities.

Respond to emergencies and helped handle medical, emotional and behavioral concerns.

Oversee work of 8 childcare providers handling needs of anywhere from 10-40 children.

Achieve budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.

Amerilife Insurance Winston-Salem, NC

Call Center Supervisor

10/2007 - 01/2012

Delivered constructive call process feedback.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Retained top talent by authoring and conducting team performance evaluations for corrective action planning.

Maintained strong call control and quickly worked through scripts to address problems.

Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.

Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.

Managed 10 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Trained new employees on processes to promote productivity team-wide.

Handled escalated customer service concerns to preserve revenue streams from key customers.

Crumpler's Winston-Salem, NC

Interior Design Assistant

06/1999 - 01/2001

Researched fixtures and furnishings aligned with project requirements and design style.

Tracked order shipments to monitor deliveries and viewed arriving items to confirm correctness.

Created project cost estimates for client review and approval.

Generated purchase orders and submitted to vendors.

Monitored budget allowance throughout design and implementation.

Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.

Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.

Assisted clients successfully by choosing furnishings consistent with preferences and budget.

Developed interior design concepts and prepared interior systems and finishes.

T-shirts Plus Greenville, SC

Assistant Manager Graphic Design T-shirts

01/1992 - 02/1997

Established visual direction of all branded marketing material in digital and print.

Reviewed and modified product samples to account for technical and aesthetic requirements.

Organized and headed brainstorming sessions to flush out prospective product ideas.

Facilitated coaching and feedback for newer team members to guide their ideas into workable, practical design.

Conducted material tests to guarantee material would effectively meet design requirements.

Created prospective design kit to ascertain success and confidence in proposed product.

Designed creative packaging and box art for products of various sizes and shapes.

Determined styles, size and arrangement of illustrations and graphics.

Submitted rough drafts to clients and management to gain approval.

Education and Training

Bob Jones Academy Greenville

High School Diploma

05/1995

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