Customer Service Representative
Resume:
Dedra Coleman
Customer Service
Petersburg, VA **803
*****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Alorica Customer Service Representative
UnitedHealth Group - Arizona City, AZ
August 2021 to March 2022
1. Answer inbound calls of UHC members
2. Schedule appointments with doctors with the customers 3. Search and Assign providers for the members with HMO's 4. Tell customers about better plans within UHC that were better to fit their needs Picker/Packer
Integrity Staffing Solutions/ Amazon Fullfillment Center - Chester, VA July 2019 to March 2020
Managed pick ticket orders
Pulled Warehouse items from the shelves based on the number,size,color,quantity and quality requirements.
Ensured that orders were accurate
Ensured warehouse goals were met
Maintained a high level of safety standards were met. Customer Service Representative
General Dynamics Information Technology - Chester, VA September 2010 to July 2019
•Responded to numerous phone inquiries
•Used standard technology: telephones, e-mail and web browsers
•Assisted callers in finishing online applications
•Completed daily electronic call logs
•Filled out timesheets
•Adhered to privacy rules
•Connected callers with leadership as needed
•Maintained up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
•Reported problems through an easy online system
•Responded to telephone inquiries within set time parameters Education
Bachelor's
Skills
• Customer Service
• Call Center (8 years)
• CSR
• Customer Care (4 years)
• Customer Support
• Customer Service Skills (10+ years)
• English
• Moving Experience
• Medical Office Experience
• Manufacturing Experience
• Warehouse Experience
• Legal Research
• Basic Math
• Excel
• Microsoft Word
• Microsoft Office
• Word Processing
• Data Entry
• Typing (9 years)
• Military Experience
• Time Management
• HIPAA
• Medical Terminology
• Cerner
• Medical Records
• Office Experience
• Administrative Experience
• Microsoft Outlook
• Salesforce
• Program Development
• Project Management
• Data Collection
• Medical Billing
• Clerical Experience
• Insurance Verification
• Medical Scheduling
• Phone Etiquette
• Packaging
• Continuous improvement
• Office Management
• Live chat
• E-commerce
Military Service
Branch: USN
Service Country: United States
Rank: E-3
July 1992 to September 2006
Certifications and Licenses
TS/SCI
Assessments
Sales: Influence & Negotiation — Familiar
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Scheduling — Completed
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Reliability — Familiar
June 2019
Tendency to be dependable and come to work
Full results: Familiar
Customer Focus & Orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Service — Familiar
January 2020
Identifying and resolving common customer issues
Full results: Familiar
Administrative Support — Completed
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have manufacturing experience
order picker and packed
Strong communication skills
Team Player
cashier experience
interpersonal
problem solving
Microsoft word, access and outlook
intake
case manager
Contact this candidate