Sandy Julian

**** **** *****, ******** ****, Texas 77459

adqrl0@r.postjobfree.com

713-***-****

● A proactive thinker capable of working under pressure; plans, manage budgets and monitors operations of a medical or business facility to support the IT activities of a department.

● Ability to provide excellent customer service and communication while maximizing operational revenue through efficient, effective and compliant procedures . Skilled at managing multiple projects with conflicting priorities within an organization, by problem solving and decision making abilities .

● IT professional with experience in Technical client/server environment specializing in Windows Server installation, configuration, and administration with knowledge of client/server infrastructure. Team player and self-starter with excellent problem solving/troubleshooting and customer service skills. Strong software/hardware skills on IBM, Intel, Microsoft Windows and imaging and deployments of Win-Magic Secure-Doc on Mac OS X 10.5-10.7.Consulting for all levels of issues on various customers’ networks including VMware, VMware Tools/VDI and DRS, TCP/IP, DHCP, DNS, Citrix, Firewalls, Net-backup, Legato and Symantec Antivirus. Worked with Dell, HP, and IBM servers; Aruba Wireless Network Infrastructure. Core Competencies

Harris County Tax Office project:

Performed a full migration and update of the Law groups PCs to Windows 10 & O365 Migrated all the C-suite personnel's PCs

Used Active Directory Remote migration tool to upgrade all PCs to Windows 10 at all Harris County Tax Office branch offices.

Scanned and removed all viruses utilizing McAfee Anti-Virus Set up & Implemented the Remedy Ticketing System for the implementation of SCCM which resulted in being more efficient in multitasking issues and resolving tasks that originated from about 100 tickets..

Technical Skills and Abilities:

Blackberry Exchange Server, Desktop Configuration, Exchange Active Sync EAS, Microsoft Certification,

Microsoft Operating System, SQL Server Database, Mobile Device Management, Operating Systems Installations, Tier 2-3 Tech support of Windows devices and software, Tier II support of hardware, Troubleshooting with Microsoft Center Configuration Manager; Epic Healthcare Software, Encryption,

Windows 7 Migration, Active Directory, Exchange, Citrix, Microsoft Office, Magic, SharePoint, Retina

Scanner, Remedy, Symantec Ghost, Livelink, VPN, BMC Remedy. Deployment of 2500+ users; of laptops and desktops. Technical Experience

Independent Contractor – Self-employed: Chevron, Conoco Phillips IT Field Specialist

April 2015 – February 2021

Travels 50-75% of the time based on need.

Installs, configures and troubleshoots Windows operating systems, Network equipment and network connectivity software.

Assists Network Engineer & Helpdesk in debugging network issues as required. Configures and troubleshoots network printing on client computers; BMC Remedy. Resolve issues in a timely manner. O365-Office 365 deployment, migrating the contents of users mailboxes from a source email system to Office 365 all at one time is your Cutover migration; moving up to 2000 mailboxes.

Ensure customer satisfaction with every interaction. Keeps customer informed of issues and provides update in status in ticket tracking system. Performs special projects as requested by supervisor. Escalates issues as necessary to other groups within the IT organization. Performs image capturing for computer deployments. Provides Tier II-III support to Help Desk & Camp Hill office when onsite; deployments of WinMagic

SecureDoc on Mac OS X 10.5-10.7. Consulting for all levels of issues on various customers’ networks

including VmWare, VmWare Tools/VDI and DRS, TCP/IP, DHCP, DNS, Citrix, Firewalls, Netbackup,

Legato and Symantec Antivirus. Worked with Dell, HP, and IBM servers; Aruba Wireless Network Infrastructure; My Chart Analyst; 10 Years experience; traveled 50% and did remote access, telehealth

construction, demo, integration and implementation; Epic MyChart Vidyo. Deployed 2500 users and migrations of laptops and desktops. SYSTEM ADMINSTRATOR

ProStaff IT - Houston Housing Authority, Chevron Phillips, Shell Oil and Gas 04/2014

• Maintained and administered computer networks and related computing environments. Utilized Cisco Call

Manager using System -Level Configuration; Clustering; Redundancy; Call Admission Control; Resource

Reservation Protocol; Cisco TFTP; Device Support; Auto-registration; and Dynamic Host Configuration

Protocol.

• Assisted in Tier 1 and Tier 2 Helpdesk Support Analyst Support; Saved time and at least $10k

• Installed Cisco switches; routers and telephony, configured Blackberry and iPhones.

• Used VOIP to monitor and Troubleshoot the Network so I could see how the current environment of the

calls transferred over the network.

• Designed, configured, and tested computer hardware, networking software and operating system software;

My Chart Analyst; 10 Years experience; traveled 50% and did remote access, telehealth construction,

demo, integration and implementation; Epic MyChart Vidyo.

• Cisco; Windows Server 2012.

• Configured systems for the server room that would run more efficiently and cost effective

• Consolidated The Server Room and upgraded to Fiber Optics.

• Wrote ad-hoc reports using SQL

• Saved the company a significant amount of money with vital equipment purchases.

• Helped with meetings of each team counterpart to be more of a valuable asset to new challenges. Provided

second-line investigation and diagnosis

• Resolved 50+ tickets in my queue of the Remedy system; also setup Active Directory with users reset of

passwords and set up policies, deployments of WinMagic SecureDoc on Mac OS X 10.5-10.7. Consulting for

all levels of issues on various customers’ networks including VmWare, VmWare Tools/VDI and DRS,

TCP/IP, DHCP, DNS, Citrix, Firewalls, Netbackup, Legato and Symantec Antivirus. Worked with Dell, HP,

and IBM servers; Aruba Wireless Network Infrastructure.

• Helped accomplish the team effort of the break/fix of all the laptops for user's new laptop replacements

and completed my contract with great satisfaction of the Shell IT team; Blackberry Exchange Server

(BES) 7

Years.

• Hardware break/fix for HP desktops, laptops and printers plus typical desktop support. A+; Network+. HP

certified.

• Completed 2500 Users with the Migration of laptops; I deployed 1250 laptops and Linux machines and

Z800's to Windows 7.

• Resolved and closed incidents/service requests as per Help Desk procedures & allocated timelines

• Escalated unresolved incidents/service requests within agreed timescales

• Logged relevant incident/service request details per help desk procedures

• Ensured tickets are updated at all times until issues are resolved

• Conducted customer/user satisfaction callbacks/surveys

• Completed GET IT training for User Support Analysts

• Complied with QHSE and IT policies, telehealth construction, demo, integration and implementation; O365-Centralizing all office 365 data by migration tool, able to locate, analyze, and migrate data into a new collaboration platform, for example like Quadrotech. Education

MTI Technical College- Computer Science Associate’s Degree: 2004 Certifications

A+, Hazmat. MCSE, Network+, HP Server Certified +; Microsoft Certification 2 Years Other: Industrial Safety Training Council and Houston Area Safety Council

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