Tiah Paden

**** ****** ****** ****

Memphis, TN *8125

901-***-****

Objective: To obtain a position where I can contribute in the growth of a progressive company.

My intent is to use my broad experience along with my dedication, professionalism, and initiative to help a company reach their goals and objectives.

Experience:

NexRep Customer Service August 2021- Present

Independent Communication Agent Memphis, TN

●Track orders, update status and notifies customers of changes in delivery schedules

●Order Status returns, order status, account status, cancellations

●Support investigate and resolve issues, help with diagnostic processes

●Multi-Channel – may respond to customers through email, phone, chat, and social channels

Independent Fitness Instructor January 2010 – Present

Group Fitness Memphis, TN

●Teaches Scheduled classes, beginning and end on time, provides adequate warm- up exercises, stretching and cool down.

● Instructs patrons on effective workout methods, explains proper techniques, demonstrates exercise: identifies different muscle groups, and teaches appropriate methods to strengthen specific muscles.

●Prepares appropriate equipment and music for each class.

●Assists patrons, answer questions, and maintains a positive exercise experience for members and classes participants.

●Keeps management informed of patrons needs. and concerns.

West Corporation February 2008- March 2011

Customer Service Memphis, TN

● Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

● May be required to work in one or multiple queues/skill sets over various customer contact channels.

● Responsible for improving customer retention through programs and service provided to the customer

● Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

● Continually maintain working knowledge of all company products, services and promotions.

● Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.

Computer Skills: Microsoft Office 2007- 2019

Special Software: Cetrix 8, Lawson A/P Software, Peachtree, RGM Admin, AS400, One Note, Fonality, Adobe

Education: White Station High School, University of Phoenix – Attended

Certifications: Certified Group Fitness Instructor, Turbo Kick, Piyo, Step Aerobic, Cycle, Hip-Hop Dance, Zumba, Bootcamp and Weight Training.

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