Sales
Resume:
Jeannie Ray
Sales
Chattanooga, TN *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inside Sales Agent
Independent Self Employment
January 2021 to Present
• Qualify the incoming leads you generate for appointments with realtors and field agents to provide quick response times and meet their needs
• Follow up with prospects via email, phone calls, and other forms of communication to add them to the sales pipeline and generate qualified real estate leads
• Create and maintain a database of prospective and past clients to ensure organized and current information on all leads
• Track monthly and quarterly performance and sales key metrics to ensure sales goals are met • Develop new business opportunities within specific geographies to expand clientele UPS Store Manager
UPS Store - Flowery Branch, GA
January 2020 to Present
Responsible for the day-to-day operations of this retail location. I open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. I am ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. Particular duties and responsibilities are as follows.
• Supervise, motivate and develop Sales Associates, focusing on excellent customer service, operational excellence and team building. -
• Ensure that each center is fully staffed with a competent team that accomplishes assigned tasks in a timely and accurate manner. -
• Pro-actively handles customer complaints and assist customers with problems to resolution. - • Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits. -
• Assist and communicate with Franchisee regarding all areas of center operations. - • Provide excellent customer service in an over the counter retail environment. - • Process customer shipments via UPS computer systems. -Pack customer packages utilizing UPS packaging guidelines and materials. -
• Accurately perform daily opening and/or close out procedures in accordance with company policy and procedures.
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• Assist customers with copy, print, notary, fax, fingerprinting and all other services. - • Perform various printing responsibilities using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator) -
• Maintain a high level of sanitation, orderliness and professionalism throughout the center through the utilization of leadership by example.
I have personally increased sales growth in each location that I have worked to meet or exceed sales goals and inspections for the UPS Franchise.
Retail Sales Manager
Bluegreen Vacations - Atlanta, GA
June 2016 to February 2020
• Responsible for the work performance of the sales staff.
• Recruit hire and train sales staff.
• Maintain appropriate staffing levels at all times and in accordance with Bass Pro hours. • Enforce all standards including minimum sales, visuals, collateral, dress code, and lead collection.
• Manage payroll, new hire processing, ordering, and report generation.
• Maintain and develop professional relationship with our Bass Pro partners.
• Selling packages when needed.
• Grow employees and promote to higher positions.
• Promote happiness and outstanding customer service for each customer.
• Increase sales production and team growth each month.
• Meet all sales goals and maintain them each month while continuously developing and growing a sales team. Security Supervisor/EOC Supervisor
Walden Security, Chattanooga
February 2012 to November 2015
Generated monthly and annual reports.
● Maintained friendly and professional customer interactions.
● Trained all employees in negotiations, emergency procedures, basic computer skills and time management.
● Maintain security and provide assistance for 300+ Volkswagen facilities located in the US and Canada. ● Maintain a level of confidentiality for special projects that are media sensitive for each client. Store Manager
Kangaroo Express, Chattanooga
November 2010 to September 2011
• Maintaining payroll, scheduling, budget, inventory control, operating: computers, registers and calculators.
• Cleaning and stocking store and lot. Hired and trained all sales staff for new store location. • Resolved an average of 10 customer complaints per month regarding sales and service. • Generated monthly and annual sales reports.
• Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. • Shared product knowledge with customers while making personal recommendations. • Maintained friendly and professional customer interactions.
• Trained in negotiations and time management.
Store Manager
Favorite Market, Chattanooga
June 2003 to September 2007
Maintaining payroll, scheduling, budget, inventory control, operating: computers, registers and calculators.
● Hired and trained all sales staff for new store location.
● Generated monthly and annual sales reports.
● Shared product knowledge with customers while making personal recommendations. ● Maintained friendly and professional customer interactions.
● Trained in negotiations and time management.
Chattanooga - FTO Supervisor
Hamilton County Sheriff's Department
September 1997 to December 2001
• Initiate, facilitate, and moderate classroom discussions.
• Keep abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences.
• Compile, administer, and grade examinations, or assign this work to others.
• Prepare and deliver lectures to undergraduate and/or graduate students on topics such as criminal law, defensive policing, and investigation techniques.
• Prepare course materials such as syllabus, homework assignments, and handouts. • Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. • Supervise undergraduate and/or graduate teaching, internship, and research work. • Maintain student attendance records, grades, and other required records. Select and obtain materials and supplies such as textbooks.
• Maintain regularly scheduled office hours advise and assist students.
• Serve on academic or administrative committees that deal with institutional policies, departmental matters, and academic issues.
• Participate in student recruitment, registration, and placement activities.
• Perform administrative duties such as serving as department head.
• Participate in campus and community events.
Education
Associates in Psychology in Psychology
University Of Phoenix
March 2012
Skills
• Training
• Training programs
• Managerial
• Sales
• Data Entry
• Cold Calling
• MS Office
• Quickbooks
• Receptionist
• Salesforce
• Sales Experience
• English
• Inside Sales
• Time Management
• Microsoft Excel
• Supervising Experience
• Microsoft Word
• Customer Service
• Sales Management
• Retail Management
• Recruiting
• Management
• Retail Sales
• Store Management Experience
• Merchandising
• Event Planning
• Employee Orientation
• Presentation Skills
• Conflict Management
• CRM Software
• Profit & Loss
• Payroll
• Adobe Acrobat
• Adobe Photoshop
• Negotiation
• Microsoft Office
• Front Desk
• Medical Records
Assessments
Teamwork: Interpersonal Skills — Proficient
September 2020
Responding to challenging team situations at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Ensures maximum use of managerial and instructional skills used to identify, develop, and conduct unique training programs and organize high-end professional courses. Develops efficient workforce and motivated employees who can achieve maximum productivity for fast growing organizations.
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