Customer Service Benefits Coordinator
Resume:
Cecilia E. Bejarano-Chacon
Las Cruces, New Mexico, 88001
Email: ****************@*******.***
Summary:
Customer Service Specialist with 15+ years experience in my chosen field providing excellent customer service whether working in a office, a call center environment,or working from home. I am knowledgeable in the field of collections, education, medical office protocol, and medical insurance. I am looking for employment in a field there my talents will be an asset to the company.
Education:
Western New Mexico University
Silver City, New Mexico
12/1992
Experience:
Intuit TurboTax
Las Cruces,NM 88001
Work from Home
Income Tax Preparer Assistant
01/2022-present
Answer between 75-90 calls daily providing excellant customer service while answering questions and promoting TurboTax products for the coming tax season Increasing revenue by 30% by promoting different packages and what each entail. Answer questions about prior tax years inquiries about new changes to the tax season. This job is 100 % remote work from home.
General Dynamics
Las Cruces, NM 88011
Medicare Benefits Coordinator
08/2020-12/2021
Assisted Medicare recipients coordinate benefits with other health insurance to
determine primacy. In a call :center environment as wll as working from home. Received intake information from attorneys for Liability, Auto No-Fault, and Workmen’s Compensation claims. Worked closely with other government agencies to assure recipients
questions and needs where met in a timely manner, following HIPPA guidelines,
Vista College
Las Cruces, NM 88001
Admissions Representative
10/2016-06/2020
Conducted interviews of prospective students and gave tours of campus assisted with
orientation of new students. Worked closely with Financial Aid and other entities to
ensure documentation were in place for student so start class. I also participated in
community projects and activities to promote the school.
Premier HealthCare Management
Las Cruces, NM 88012
Medical Claims Auditor
10/2010-09/2016
Audited medical claims for errors, corrected and resubmitted for payment to the
appropriate primary insurer. Contacted patients categorized as self-pay for
insurance information or to set up monthly payment arrangements.
Worked closely with area providers and staff to ensure superbills, prior
authorizations and medical records are attached before resubmitting claim.
Sitel
Las Cruces, NM 88011
Case Manager for Directv
05/2007-09/2010
As a case manager for Directv I worked closely with the service engineers to
find a resolution for the ongoing technical issues customers were still
experiencing after 3 service calls. Built a rapport of trust with the customers to
keep their business with Directv, by providing excellent customer service, offering
discounts and/or new equipment per company protocol. Followed a proven script and
exceeded all metrics monthly.
Skills
Microsoft Office HIPPA
Call Center Protocol Medical Claims Audit
Management Skills De-escalation
Leadership Skills Troubleshooting
Customer Services Skills Tax Preparation
Virtual employment (Work from home) Medical Insurance
Collections
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