Draw Blood Support Representative

Dedicated patient support representative with experience in customer service, office administration, patient registration, data entry and phlebotomy with a good understanding of medical terminologies. I am looking to work in an environment, where my skill will be put to use whilst creating opportunity for more knowledge and growth.

Written and Communication

Medical Billing

Insurance verification

Data Entry

Verbal Communication

Process Flow

Microsoft Office Suite

Medical software

Detail Oriented

Email Management

Experience

APRIL 2018 – PRESENT

PATIENT SUPPORT TECH/REGISTRATION REPRESENTATIVE, LAKEVIEW BEHAVIORAL HEALTH

1.Interviews patients to obtain information and completes patient registration into system.

2.Works directly with clinics, patients and customer service reps to gather complete and accurate demographic and insurance data.

3.Completes full benefit investigation of patient's primary and secondary insurance coverage to identify proper payor billing.

4.Routinely re-verifies insurance when insurance coverage changes, or insurance claims are denied and obtains authorizations if applicable.

5.Communicates with patient to provide Insurance coverage details, financial responsibility and possible Patient Assistance Program.

6.Examine and interact with patients upon check-in to obtain vital checks and notify clinical staff for immediate intervention if needed.

7.Communicate with patients’ families upon admission to provide update on patients’ situation, while maintaining patient confidentiality in line with HIPPA laws.

8.Secure all signatures necessary for treatment and obtain copies of identification and insurance cards.

9.Ensure patients belongings are secure to be handed to authorized personnel on request.

10.Counsel patients by helping to calm them down and escalate to security personnel if needed.

11.Deescalate issues by proffering all possible solutions within my authority and escalate to supervisors when necessary

JAN 2018 – OCT 2019

PHLEBOTOMIST, CSL PLASMA

1.Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture

2.Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

3.Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

4.Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens..

5.Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.

6.Performed phlebotomy functions within blood donor center as well as mobile blood-bank units.

7.Eased donors’ stress and made the experience as comfortable as possible, which attracted a steady stream of repeat donors

JANUARY 2016 – MARCH 2018

ADMINSTRATIVE ASSISTANT, Kroger CORPORATE

1.Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning

2.Greeted all clients and visitors, ensuring that they received outstanding first impression of the company

3.Coordinated and scheduled meetings

4. Perform a variety of clerical functions, such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meeting

5.Proofread and ghostwritten internal communication for the management board.

6.Communicated with clients and scheduled face-to-face meetings for 5+ executives.

Conducted basic accounting tasks in QuickBooks and escalated issues to the supervisors

Achievements:

Awarded promotion within 3 month from front clerk to lead administrative assistant.

Commended for setting up charity organization on company behave to help with Autism kids funding. Was able to raise a total of $150,000 through the funding.

Volunteer jobs

Work as phlebotomist for Red Cross Blood Donation

Work with children at Winners Chapel

Teach science subjects to less privileged children in rural areas

Education

OCTOBER, 2018

CERTIFIED PHLEBOTOMY TECHNICIAN,Atlanta Career Institute (ACI) Norcross, GA

MAY,2012

BACHELOR IN CHEMISTRY, Olabisi Onabanjo University, Ogun state, Nigeria

REFERENCE

On Request

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