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Property Manager Customer Service

Broadway, NC, 27505
$25 per hour
April 12, 2022

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*** ****** ** ****** ***** Carolina 27504

PHONE: 240-***-****



Vista at White Oaks- Donaldson Group March 2020-Present/Assistant Manager

Silver Spring, MD 20904 (286 units)

Produced monthly tenant delinquency reports

Handle all compliance certifications, annual recertification’s and Interims

Assisted leasing agents in marking vacant space

Reviewed monthly reports of overdue accounts and assists in collecting overdue payment from tenants

Received and took action on all complaints and service request from tenants in assigned buildings

Assisted property manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management

Assisted property manager for preparing policies and implementing those policies

Ensured that all invoices received from the properties are approved, entered and paid within a timely manner

Columbia Heights Village-Winn Management January 2020-July 2020/Assistant Manager

Washington, DC 20002 (406 units)

Provided excellent customer service, maintained resident records

Utilize proven sales techniques by offering and helped residents resolve maintenance issues

Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish

Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files

Responsible for monthly resident retention reporting, maintained the affordable housing internal and external waitlist.

Maintained daily accounting records and handles all ledger corrections and adjustments.

Prepared new resident leasing documents, managed file database and property operations

Submitted delinquency accounts to lawyers, processed Evictions to completion, disposition of closed files

Work closely with Maintenance Service Manager on property issues and vendor management

Consistently met or exceeded sales goals

Worked closely with the General Manager and Compliance Manager to ensure a smooth operating apartment community of 406 units.

Worked closely with onsite security to issue tenant infractions and violations

January 2018- March 2019 Temporary Assignment through staffing agency General Manager Idylwood Towers – Tysons Corner, VA (685 units)

• Trained Management staff, supervised, coached, developed, counsel and review staff to promote professional and performance-based culture.

• Cultivate team atmosphere, collaborative working relationships and effective communications within all departments.

• Assure staffing and property needs are met.

• Relationship Management - Develop and maintain positive relations with prospects, residents, contractors, community and groups and associations.

• Manage all communications and interactions to promote high-quality customer service experiences, resident retention and positive reputation.

• Assures proper documentation as required.

• Maintain complete and accurate property files and records in accordance with established systems and policies. Implement, support, train and encourage new systems and procedures.

• Analyze processes and procedures to ensure optimum efficiency levels.

• Perform routine property inspections and address issues immediately to assure overall property and building integrity, curb appeal, risk management, etc., or include in long-range plans. Oversee all property and building work to assure contractual obligations are met and quality workmanship.

• Establish preventative maintenance programs.

January 2015- September 2017 Assistant Community Director Century Summerfield Apartments, Hyattsville, MD (422 units)

• Managed Leasing Consultants, follow- up with resident complaints, support the Senior Property

Manager in the daily functions of commercial property management

• Assisted in the abstract process for all newly-executed lease documents and review the data

inputted into the designated property management software Yardi within specified deadlines.

• Follow-up and issue resolution, responsible for the preparation and submission of required client financial reporting to the Senior Manager.

• Oversee the reconciliation process (year-end and quarterly water), prepare templates, and

coordinate scheduling with the accounting and property management teams to ensure deadlines

are met. Assist in the review of assigned reconciliations prior to submission to client/tenant

• Monitored Certificates of Insurance and Critical Dates for lease compliance and triggering of lease commencement/rent commencement for assigned portfolio

• Track, maintain, and communicate all expirations, option exercise dates, and other critical

information to the Senior Manager and Director, Lease Administration.

• Assist with reconciling tenant accounts with outstanding balances and work with property

managers and tenants to resolve any disputes as needed

• Provide superior customer service to all clients, tenants, contractors and vendors

• Responsible for monitoring and collecting tenant delinquencies and preparation of late payment

and/or notices as directed by the Senior Property Manager

• Maintain and update tenant, vendor and emergency contact information.

July 2011 – January 2015 Assistant Property Manager, Savannah Heights Apartments-- Washington, DC (232 units)

• Accepted and processed applications by verifying eligibility and suitability for

HUD. Ensure resident files were adequately maintained for HUD and management reviews.

• Organized and maintained waiting and transfer lists.

• Initiate and perform lease agreements, new resident briefings and unit inspections.

• Processed interim and annual certification for changes in household composition/rent calculation.

• Collected rent, processed account balance notices and served evictions.

• Negotiated payment agreements.

• Processed maintenance work requests.

• Processed utility and service billing statements.

• Maintained accounts receivable logs.

• Monitored/maintained property appearance.

• Duties are performed in accordance with federal, state and local laws, applicable regulations and HUD policies and procedures.


August 1990 – May 1991 Prince George's Community College STUDY: Business Management



Manage Leasing Consultants, Marketing / Online Website Office Management; Teambuilding and Supervision; Policies & Procedures Manuals; Report and

Document Preparation; Spreadsheet & Database Creation; Records Management; Meeting and Event

Planning Inventory Management; Customer Service; Time Management; Clerical Aptitude; The

Ability to successfully handle multiple tasks in a fast-paced environment; Property Management


Yardi, Onesite, Boston Post, Grace Hill Leasing Series 1-4(Certificate) Grace Hill Property Mgmt. Series 1, 2, (Certificate) One HIPPA (Certificate) Residential One Fair Housing (Certificate) Residential One Diversity In the Work Place (Certificate), Microsoft Office Suite


Ms. Chaketa Miles

Century Summerfield Property Manager


Ms. Rosa Griffin

Savannah Heights Regional Manager


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