Office Specialist Customer Service

Alexandra Quijano “Lexy”

Work Experience:

Texas Children’s Pediatrics Front Office Specialist I, July 2019-February 2020

• Greets patients and visitors upon arrival utilizing excellent customer service.

• Assists patients with check in/check out.

• Answers telephone and directs calls per practice protocol.

• Scans encounter sheet and all other relevant patient information into patient encounter into EPIC with 100% accuracy and within timelines established by practice.

• Balances payments received daily and completes EOD log

• Verifies accurate patient demographics information with each visit and enters into billing system per practice protocol with 100% accuracy

• Ensures insurance is up to date, and verifies as active

• Schedules appointments and accommodates walk-ins

• Completes end of day appointments and no-show courtesy calls and then post charges accordingly

• Additional Duties: working on DAR, verifying insurance, and responding to patient messages left through mychart.

Private Practice, Dr. Steven M. Hamilton- Medical Office Specialist, October 2018- January 2019

• Checking patients in/out

• Cleaning and preparing rooms for patients

• Assisting patients to their room, ensuring all consents are signed for appropriate treatment

• Preparing botox syringes

• Pulling/filing patient charts as needed and preparing new patient folders

• Collecting payments, posting charges and closing daily batches

• Answering phones, scheduling, re-scheduling and cancelling appointments for patients as needed

CWCC-HCA (OB/GYN) Medical Office Specialist, August 2016-October 2018

• Assisting patients with check-in, and checkout process.

• Verifying all insurance, demographic information and updating insurance as needed.

• Greenway, and E clinical works billing systems.

• Scheduling patients, re-scheduling, and reviewing doctor's notes at checkout to make sure follow up appointments are scheduled as needed.

• Working on daily incoming tasks, including FMLA paperwork, medical records, and letters.

• Responsible for patient follow-up emails, and requests.

• Daily mail preparation, and distribution, authorization scanning, and assignment of consultation reports to providers.

• Responsible for supply order for office and oversee upkeep of lobby. Preparing congratulation cards for patients that have delivered in the past week.

• Ensuring all patients are 100% satisfied, and encouraging our office survey and patient feedback

Cypress Fairbanks Medical Center February 2016-January 2018

Patient Access Rep, Houston, Texas

• Answering calls and directing accordingly to the right sector of hospital.

• Register or update new and current patient demographics.

• Verify, update, and confirm patient insurance information.

• Check patients in/out and collect all documents necessary along with collecting payments preparing orders for next day appointments for Women's Imaging center.

• Work on referral and call back list.

• Called patients to confirm appointments

• Collecting payments and informing patients of balances

• Set up payment plans for patients that needed this option

• Assisted patients to activate text reminder feature

Countywide Realty Broker’s Assistant, January 2015- February 2016

• Scheduled tours for prospective tenants. Coordinated and greeted at Open House events.

• Coordinated and scheduled meetings and made reservations along with confirming appointments

• Answered multiple phone lines and prepared and distributed mail

• Scheduled closing dates.

• Secured public information about a property.

• Tracked and managed monthly utility bills for all properties.

• Handled customer complaints over the phone for all of Managed Properties

Wells Fargo Bank, October 2009-May 2015 Customer Service & Sales Rep

• Assisted customers with opening accts (checking, savings, credit cards, cds', loans, safe deposit boxes, car loans, lines of credit and retirement savings).

• Assisted in letting people in safe deposit box.

• Followed up with all clients by a courtesy call the following day, also having to meet sales goals quotas.

• Wells at Work representative: Reaching out to local businesses and franchises and presenting our services/products including accounts and merchant services.

Education:

• Houston Community College January 2011

• Gold Coast School of Real Estate July 2015

• Florida Real Estate License August 2015

• Champions School of Real Estate August 2018

• Texas Real Estate License September 2018

SKILLS: Proficient in MS Word, Excel, PowerPoint, Publisher, Eclinical works, EPIC

Hobbies & Volunteer Experience:

• Foster parents for animal rescue

• Soccer Coach for elementary homeschooled children

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