Admissions Coordinator Customer Service

Ross Homan

**** ******* ***, ********** **** ****1 – 419-***-**** – ********@*****.***

Education: Bowling Green State University Bowling Green, Ohio

Bachelor of Science in Gerontology with a Specialization in Long Term Care Administration December 2016

Coldwater High School Coldwater, Ohio

2009-2013

Experience:

Executive Director Trilogy Health Services

South Ohio Division

The Legacy at Liberty Ridge

Gateway Springs Health Campus

September 2019 to Present

Oversee campus operations including development and management of an annual $25 million budget

The campus continuum of care consists of 54 assisted living apartments including memory care, and 52 certified skilled nursing beds.

Lead and direct all operations of the nursing facility to ensure the facility is in compliance with Federal, State, Local Laws.

Coach and lead a team of department leaders and oversee over 100 associates

Administrator-in-Training Trilogy Health Services LLC

Triple Creek Retirement Community

January 2019-September 2019

Lead and direct all operations of the nursing facility to ensure the facility is in compliance with Federal, State, Local Laws, and company policies alongside of the Administrator

Rotated with various department head staff throughout the facility to gain a comprehensive understand of a SNF operation

Resolve patient/family dissatisfactions by investigating concern

Customer Service Specialist Trilogy Health Services LLC

Triple Creek Retirement Community

September 2018 – January 2019

Complete resident move-ins

Completion of admission paperwork

Provide health campus tours

Answer and address health caampus sales inquires

Campus marketing and community outreach

Assist with the development of quarterly and annual marketing plans

Coach/Assistant Administrator Otterbein Springboro SeniorLife

February 2018 – September 2018

Complete the interviewing, hiring, onboarding, orientation, and supervision of elder assistants (STNA)

Reviews weekly supply ordering/charging and appropriate receiving

Provides expertise and coaching in meeting code of ethics, small house standards and regulatory compliance

Administrator National Church Residences Stygler Commons

August 2017- February 2018 Gahanna, Ohio

Administrator National Church Residences Chimes Terrace

January 2017- February 2018 Johnstown, Ohio

Implement and manage annual operating budgets, maintain budgeted occupancy, revenues, and operating expenses

Set up admissions to the facility to include completion of contract signings and all necessary documentation, insurance verifications, tracking pre-authorization/review for managed care residents.

Maintain substantial compliance with COBRA/HIPAA. Maintains substantial compliance with any other applicable regulations.

Ensure that Human Resource matters are handled in a manner consistent with the Employee Handbook.

Ensure that departmental scheduling is fair, consistent, and budget compliant.

Attend, participate, and coordinate care plans, follow up on changes and other communication, problem-solve, receive staff support and in-service education.

Admissions Coordinator National Church Residences Stygler Road

October 2016-January 2017

Set up admissions to the facility to include completion of contract signings and all necessary documentation, insurance verifications, tracking pre-authorization/review for managed care residents.

Daily census tracking and reporting.

Take referral calls and maintain inquiry files.

Complete admission paperwork.

Daily room and facility checks.

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