Office Manager
Resume:
Monica Rusk
Experienced Healthcare Administrator and Office Manager
Grimes, IA 50111
**********.*@*****.***
I am a Bilingual (English/Spanish) professional with administrative, health education, and human services experience.
Authorized to work in the US for any employer
Work Experience
Scheduling/Staffing Manager and Payroll Clerk
ManorCare/Promedica - West Des Moines, IA
February 2022 to Present
• Manage nursing staff
• Day-to-day scheduling of nursing staff
• Staffing
• Work with staffing agencies across the U.S.
• Process and manage payroll for all facility and agency staff
• Manage payroll edits in Kronos
• Maintain time off requests, staff attendance, etc
• Utilize Kronos for scheduling and staff
• Utilize Kronos for payroll functions
• Communicate and build relationships with Residents and their families
• Ensure the safety, well-being, and integrity of Residents
• Participate as an active member of Management Team Office Manager
Innovative Counseling and Consulting - Des Moines, IA January 2021 to Present
• Successfully handle all HR processes and issues.
• Manage and lead administrative staff, as well as assist in managing and leading therapy and BHIS staff.
• Interview, hire, and onboard new personnel.
• Maintain all client and staff records.
• Manage billing - medical and accounts receivable/payable.
• Translate and Interpret, English to Spanish and Spanish to English.
• Assist in the mentoring of staff, clients, and youth clients.
• Educate staff on office and HR procedures.
• Educate clients on their billing and insurance issues.
• Maintain therapists' credentialing and certifications.
• Ensure insurance eligibility and coverage.
Homecare Nursing Operations Coordinator
ChildServe - Johnston, IA
March 2020 to January 2021
• Assist in managing a team of nurses who cared for medically complex children in their homes.
• Manage and prepare payroll.
• Monitor and manage billing for the department.
• Maintain client medical records - both electronic and physical records.
• Assist in the scheduling of nurses to meet the needs of the client, his or her family, and each nurse's availability and preferences.
• Successfully handle first-level HR issues.
• Deliver appropriate and accurate onboarding and training for new nurses/staff.
• Accurately maintain and manage department inventory and all PPE.
• Maintain filing and data systems.
Patient Experience Representative
The Iowa Clinic - Waukee, IA
June 2019 to February 2020
• Warmly greet and check in patients for Family Medicine, Pediatrics, and Physical Therapy providers.
• Deliver top-notch customer service.
• Carefully schedule, reschedule, and cancel patient appointments.
• Thoughtfully manage nurses' and providers' schedule.
• Kindly communicate with patients via phone, mail, and health portal.
• Successfully utilize EMR, check-in software, and other computer systems.
• Maintain a clean and organized workspace for self, nurses and providers, and patients.
• Professionally answer and route phone calls.
• Obtain, enter, and scan patients' insurance information.
• Accurately prepare patient charts.
• Collect copays, patient balances, and other payments. Level of Care Clinical Administrative Coordinator
United Healthcare Community Plan of Iowa
April 2018 to June 2019
Responsible for scheduling and logistical coordination of Level of Care (LOC) assessments for Iowa Medicaid waiver members
• Manage the schedules and calendars for up to 5 Assessors located across the state of Iowa
• Coordinate the type of assessment needed by the member, as well as other logistics like member's eligibility, location of member and Assessor, length and purpose of each assessment, Case Managers' schedule and needs, and more
• Ensure that LOC assessments are done in a timely manner so member's benefits continue seamlessly and liquidated damages are not assessed to the company
• Communicate with members during inbound and outbound calls, answering their questions, and being a point person they can contact directly
Substitute Associate
Ankeny Community Schools - Ankeny, IA
August 2016 to December 2017
• Fill in for Teachers' Associates in the Ankeny Community School District
• Oversee students, assist teachers, and supervise lunch and recess
• Work with students who require one-on-one academic attention
• Help students with special needs succeed throughout their school day
• Support teachers accomplish educational and student-related goals and daily tasks Office Manager
Las Americas United Methodist Church - Des Moines, IA January 2016 to August 2016
• Maintain all day-to-day administrative work related to running an Urban Church
• Administrative duties including assisting with payroll, accounts receivable and payable; maintenance of databases and directories; communication and newsletters; scheduling and coordinating calendars
• Human services duties including the management of money earmarked for community members in need; assisting community members in applying for and obtaining housing and social services; triaging church and community members' needs as they relate to Pastoral Care Bilingual Reproductive Health Educator
Planned Parenthood - Des Moines, IA
May 2008 to April 2010
Design and implement programming and lesson plans for students, parents, and learners of all ages and backgrounds regarding topics of health and sexuality
• Conduct community outreach to educate the community about Planned Parenthood services, and to generate business for Planned Parenthood's Educational Services
• Coordinate programming at local organizations, schools, businesses, and local/national conferences
• Train new employees and oversee work-study employees
• Utilize databases and Excel to manage grant metrics, analyze efficacy of educational programming, and create reports for upper management, Board members, and grant donors Education
BSN in Studies and Spanish/Latin American Studies
Morningside College - Sioux City, IA
2004 to 2006
College of St. Benedict - Saint Joseph, MN
2002 to 2004
Skills
• Accounts Receivable (5 years)
• Community Outreach (10+ years)
• Excel (5 years)
• Medicaid (5 years)
• Scheduling (5 years)
• Time Management
• Receptionist
• Word
• Microsoft Office
• Billing
• Payroll
• Bilingual
• Filing
• Microsoft Excel
• Sales
• Training Delivery
• Training Design
• Bilingual
• Fluent in English/Spanish
• High proficiency in speaking and reading, moderate proficiency in writing
• Human Services including community outreach, direct service, case management, parent education, and prevention services.
• Health Education
• Training & Adult Learning
• Microsoft programs:
• Office Management
• Scheduling
• Medicaid/Healthcare
• Program design
• implementation
• facilitation
• Word
• Excel
• PowerPoint
• Outlook
• Publisher
• OneNote
• Payroll
• Accounts Receivable and Payable
• Training
• Filing
• Organizing
• Information Distribution
• Customer Service
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Special Needs
• Experience Working With Students
• Nurse Management
• Triage
• Medical Records
• Medical Scheduling
• Interpretation
• Social Work
• Translation
• Hospital Experience
• Human Resources
• Managed care
• Microsoft Word
• Microsoft Powerpoint
• Kronos
• Workers' Compensation
• Epic
• Management
• Medical Office Experience
Languages
• Spanish - Fluent
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