Customer Service Front Desk

Ashly Probst

**** ** ***** **** ***********, NM *7109 505-***-**** ***********@***.***

Practice Manager

Focused, ambitious and dependable professional with 12+ years of practice management and customer service-centered experience in the healthcare industry

Adept at working in teams or independently to achieve goals and keep operations efficient; admired by teammates for strong communication skills, excellent work ethic and professionalism

Able to expertly take initiative to complete tasks, excelling under pressure in time-sensitive settings

Dedicated to delivering impeccable patient care at all times, developing sound workflows and schedules conducive to first-class service delivery

Dynamic problem solver, able to effectively research and develop solutions that are comprehensive in nature

Focused on maintaining confidentiality; comply with HIPAA and compliance guidelines at all times to handle patient data with discretion and care

Seeking to continue in the field of practice management in a role conducive to career advancement

Career history

Allergy Partners of Albuquerque, Practice Manager, 2007 – Present

Confirm that all staffing needs are tended to in an organized fashion; screen applicants to hire for both clinical and non-clinical office vacancies

Offer guidance to a driven, high-caliber staff team; hold monthly staff meetings including preparing minutes for attendees’ review post-meeting

Lead performance assessments for current employees; suggest merit increases and disciplinary actions to Physicians based on feedback provided

Ensure that all personnel files contained completed and updated documentation

Facilitate regular updates to the Staff Policy Manual as needed

Submit timecards for biweekly payroll processing; confirm the accuracy and completeness of each

Manage petty cash and change funds-balances, tackling full responsibility for daily close

Assess Accounts Receivable Reports each month, alerting Physicians of high balances and rejection patterns

Consult with patients that carry significant and/or outstanding balances, attempting to collect or arrange a feasible payment plan that works for both the practice and the patient

Examine the content of monthly financial and management reports with Physicians; also keep them apprised of file updates relating to hospital privileges, licensures, managed care plan credentials, malpractice insurance and CME

Attend CPR, OSHA and HIPAA trainings as needed

ABQ Health Partners, Customer Service Coordinator, 2006 – 2007

Supervised daily and bigger-picture office operations including reception within a thriving ENT/Allergy clinic setting; earned steady praise from management for teamwork mentality and capacity to deliver diligent customer service to all patients

Fielded patient inquiries at the front desk or via telephone, often working to assuage the concerns of upset patients; sought to swiftly resolve their complaints and regain their trust in the organization

Collected copays, coinsurance and deductible at the time of service; responded to related questions and made certain that each patient felt cared for and welcomed

Education & Credentials

Coursework, Business Administration, Central New Mexico Community College

License, Real Estate Broker, Central New Mexico Community College

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