Party Hostess Customer Service
Resume:
Karolyi Thorpe
New Port Richey, FL 34653
***************@*****.***
SKILLS
● Proper communication is insistent on active listening which I partake in
● Collaborative environments are where I personally thrive when coming up with new ways to help improve and produce more efficient ways to operate
● I’m not shy about voicing creative ideas and input when contributing to the workplace
● Time management to operate as efficiently as possible is important which is why I keep a tight schedule and track dates using calendars
● Leadership opportunities don’t scare me away. I’ve been placed in leadership roles many times and won’t shy away from more opportunities
● With me conflict efficiently and effectively gets solved through maintaining confidence in my ability to handle high stress situations
● I have basic training in Adobe systems
● Learning to use electronic devices isn’t a challenge for me
● I have an ability to memorize multiple things under pressure
● I’ve had two years of basic language training in Spanish and in Japanese which helps to provide to many types of customers
● I have a California state Food Handlers Card.
● Teamwork environments are comfortable and easy for me to work in
● My attention for detail makes it easy for me to finish my work with care and maximum effort
● Communicating in a calm and organized manner is important to me to create a safe environment between both customers and coworkers
● Company marketing has always been an interest of mine. I was in charge of my marketing team in an enterprise class I took in high school.
● My structured creativity is my strongpoint
● I can operate programs such as Windows, MacIOS, IOS and Android
● Empathy and integrity are crucial for working in customer service therefore, I practice both not only at work but in my daily life.
● Organization and cleanliness is a must for any company to remain functional which is why my standards for hygiene and sanitation are high
● I possess three years of customer service training and experience EXPERIENCE
Presotea, 9211 Bolsa Ave, Westminster, CA 92683 - Barista August 2019 - September 2019
● Trained to use a cash register
● Required to memorize the process of brewing and assembling bubble teas and other beverages
● Maintain cleanliness within the restaurant by cleaning restrooms, doing dishes and mopping floors
● Greet the customers with positive attitude
● Promote the product by offering samples and provide customer with any information they might want to know
● Responsible of checking storage room and main staining stock
● Work in a culturally diverse environment and be able to provide anyone with needed customer service
● Promote company’s social media
● Write customer’s order quickly with no flaws
Cherry Hills, 1025 Westminster Mall, Westminster, CA 92683 - Santa’s Assistant Dec 2019 - Jan 2020
● Experience with photography
● Provide the customer with quality pictures and exceptional customer service
● Maintain a stress free and jolly environment while also proficiently managing crowd
● Communicate clearly and listen to customers needs
● Firmly stick to company guidelines if customer challenges policies
● Work with large crowds of people at once
● Be able to be quick on my feet and perform physical tasks
● Remain patient when working with small children
John’s Incredible Pizza, 1025 Westminster Mall, Westminster, CA 92683 - Party Hostess
February 2020 - April 2020
● Responsible for managing entertainment and providing guests with an enjoyable and safe party environment
● Requires interaction with children by managing party time activities such as games
● Maintain the highest level of sanitation in the party rooms
● Keep a calm collected manner when handling upset guests to not put party goers in danger
● Handle and serve food and drinks to guests
● Keep track of scheduled arrival and departure times to ensure guests get what they paid for
● Maintain a clean,friendly, and welcoming appearance
● Expected to be prepared to jump between parties in the event of a shortage of staff
Francesca’s, 500 Outlet Mall Blvd., Suite 500, St. Augustine, Florida - FL 32084 - Sales Associate
July 2020 - January 2021
● Ensured merchandise remained neat and presentable
● Took account of inventory and stock
● Went above and beyond to help meet customer expectations
● Engaged with customers on the sales floor to help promote sales and products
● Upheld company image and expectations for associates
● Complied with Covid 19 regulations and remained on top of cleaning duties Lowes, 41800 US Hwy 19 N, Tarpon Springs, FL 34689 - Customer Service November 2021 - April 2022
● Required to learn how to operate on a DAS system
● Manage and cycle count product
● Trained in taking customer phone calls and providing them with detailed instructions on any questions or concerns they may have
● Maintained high level knowledge of all store products
● Displayed exceptional time management when tackling high level crowds
● Aided in training and working alongside side new team members
● Able to de escalate very intense situations regarding dissatisfied customers and provided them the resources needed to accommodate their situation as best as possible
● Managed and overviewed online orderers
EDUCATION
Marina High School, 15871 Springdale St, Huntington Beach, CA 92649 August 2015 - June 2020
I’m a graduate of Marina High School’s class of 2020. I graduated with an overall gpa of 3.2. In my time attending Marina I received several medals for outstanding performance in the Marina Vikings Choir Program that has been ranked in the top five choir programs in the state of California. I also participated in a virtual enterprise program which was structured around creating, designing and promoting a product to sell to a panel of judges. In my time there I was nominated to personally present to said panel of judges and through my strong public speaking skills managed to assist in placing us at second place overall in competition. Now having been graduated my new academic goal is to enroll in a cosmetology program and receive my beauticians license in hopes of running my own cosmetic spa.
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