Customer Service Bar Staff

LEILA ABREO

SUMMARY

Organized and moLivated emplo~~e eage( Lo .tpply time managemenLMld

o,ganiz.aLional skills in various environme,ns. Sooking enliy· level oppo1Luni1ie:s LO expand skills while facilit..u,ng company growlh. EXPERIENCE

Security Guard, 09/2021 • n/2021

Harrah~ casino and hotel • Kansas City, MO

• secu1ed ix-rsonnel and p,emises by inspe,cting buildings, paLrolhng p,ope,ty and monho,ing surveillance came,as.

• w,ote,eporlS oulli,,,ng thefls. unautllo,ited acce:ss v101uons o, other unusual occurrence:s to help suppon larnr cnminal or c.1vil ac11ons.

• Re:spond~ to and thoroughly 1nws1igined,eponoo incidenlS to pmu~ct. company assets.

• warnoo pe,sons of,ule inf 1-KLions or violations and evitt~d v101a1ors from premises..

• Triaged problems quickly and p,ovidOO pfl.'cise and clea, information whde workulg under minimum supervision.

• Rocord(>d,equued data for inc,denL 1t-po11s and fil e-s quickly and accura1ety.

• oernonst,aL&d sLrong,mention LO detail and accuracy wtle11 p,ovidirlg information Lo socu,ily Maoage,m,nL

• Maimainoo safeLyof (t'!SidenLS by oonducLing fool paLrol.s, .noniloring vehicle uaffic and identifying unauthorized persoos or veil 1c1&s on p1(>m1ses.

Store Manager Trainee, 06/2021 • 09/202.1

Denny1s Restaurants Franchise Association • Kansas City, MO

• At'lSwiHed cuSLomer quesLions f.-.ce·LO·face or by phone.

• T,a,ned, managed and moLi...aLed employet'!S LO p,omo11.> professional skill developmenL

• Rep,esenlt>d in~riLy and p(Oft'!Ssionalism in business, serving as meolo, and,01t- model to staff .

• For,m,d and sust.ainoo stJ,uegic,elationships wilh clients.

• contributed LO organiz.aLional ill!lialive LO achiwe weekly sales, budget and other l.}rgetOO goals.

Bartender and Supervisor, 03/2012 • 06/2013

Abuelos Mexican restaurant • KanSM City, Missouri

CONTACT

Address: Libt>l'ly, MO 64068

Phone: 816·768·11 31

Email:abroole1la@gmad.co1n

SKILLS

• PremisE!'S surveillance

• PWolliog

• Reliabilily

• CusLome, service

• Data manag(!menL

• o«ision-mak1ng

• Orga,,,zat,on

• Reliable and LIUSlWOrllty

• conflicL rt'!SoluLion

• T&\mbuilding

• Basic Malh

• English fluency

• Supervised cleanhness of guest service a1eas before, during and after ser\flce.

• Motivated team by gNing constructive teed back to delrver exceptional patron experiences lo clientelQ.

• Monitored daily checklists and side worksheets to keep other bar staff members on task.

• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

• Operated cash register and Point of Sale (POS) .system ror transoctions and made proper chang;, rorcash transactions .

• Upsold customers rrom shelr lo premium brands to help boost sales.

• Recommended food and drinks to patrons based on preference, pairings and special promotions .

• Balanced daily registers and generated sales reports tbr m.anagemenL

• Confirmed customers" a9?s for alcohol service and discontinued service to intoxicated guests.

• Poured wine. beer and cocktails for patrons.

• Collected and organized dally till totals and tips. Customer Service Supe1Visor, 12/2006 • 03/2009

Cosentino price chopper • Liberty, MO

• Established positiw rapport wilh customers, managers and customer ser\tlce team members lo maintain positive and successrul 'MOrk env1ronmenL

• Maintained knowledge of compatTf products and services to promptly resolve complaints and concerns.

• Prepared 'Menk schedules based on staff availability and fo recasted demands to opt1m1ze personnel coverage.

EDUCATION AND TRAINING

High School Diploma, 05/2004

Liberty Senior High • Liberty, MO

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