Medical Transcriptionist Csr
Resume:
Elizabeth Marie Sowder
*********.******@**********.***
RESUME SUMMARY: As an experienced healthcare professional, I would like to use my experience in medical transcription, medical transcription editing, medical transcription quality assurance as well as scribing all working from home. I practice HIPAA guidelines to keep my patient information protected. I am a team player and will help whoever and wherever needs help, whenever they need help.
SKILLS: Medical Records - HIPAA Amazon Workspaces Genesys
Medical Clinic Work Typing Adaptable/Flexible
Medical Transcription Microsoft Dynamics 365 CRM Setting Appointments
Release of Information Escription Emdat, Inscribe, Escription-1
Customer Service, Medical Medical Transcription Quality Assurance
EXPERIENCE:
January 2022 – Present Oak Street Health – C3 Agent
Took calls from callers whether it be doctor offices or laboratories calling to give critical labs, or the patient themselves calling. I would either get a nurse to speak with the caller or send a care requisition or a clinical escalation tracker to get the caller help with their questions or needs.
October 2021 – Present Medvoice – Scribe
Scribing notes between the doctor and the patient from the patient encounter to help with efficiency for the provider.
August 2021 – September 2021 Manpower for Allstate Insurance – Customer Care Associate
Duties: Assist callers with adjuster questions, fix addresses and phone numbers on claims, get callers to new claims line, assist callers with getting in touch with adjusters.
July 2021 – July 2021 S & P Data for ADT – CSR/Tech Support
Duties: Assist callers with orders, trouble shoot issues they may have with their equipment, start the process for refunds/exchanges, answer questions about their bill.
Skills: Salesforce, Slack, Outlook for email
May 2021 – July 2021 AppleOne for Maximus – CSR, III – Work from Home
Center for Disease Control COVID-19 Vaccination Hotline
Duties: Provide callers with information/locations to get the COVID-19 vaccinations using resources from the Centers for Disease Control. Contract ended July 8, 2021.
January 2012 – October 2014 East Central Oklahoma Family Health Center, Inc
Front Desk Receptionist Supervisor/Billing Clerk.
Duties: Supervised 5 receptionists at 3 different office locations, counted down 3 money boxes every morning to make sure it matched what was taken in the previous day by each receptionist, made appointments, transferred calls to appropriate staff, credentialed providers into different insurance networks, verified Oklahoma Medicaid insurance, made referral appointments for specialists, and filled release of information requests. Billing clerk duties: Printed and mailed monthly statements.
January 2006 - January 2019 Medical Transcriptionist/Editor/Quality Assurance – Work from Home
Duties: I typed/edited doctors’ dictation to the voice file making sure that the typed document matched what the recording said. I also worked as Quality Assurance, checking the new hires work for errors as well as helping others with questions within their documents.
EDUCATION:
August 1992 – May 1993 August 1999 – May 2000 August 1984 – May 1993
Wes Watkins Technology Ctr Butner High School Wes Watkins Technology Ctr Medical Office Technology – 1050 Hours Cromwell, Ok Computer Application & Design OSU Okmulgee Technology General Studies – Diploma Certificate of completion – 1050
Medical Secretary 8 hours
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