Customer Service Representative and Patient Access
Resume:
Patricia Stone
Las Vegas, NV *****
**********@*****.***
Work Experience
Clinical Administration Coordinator
UnitedHealth Group - Las Vegas, NV
January 2022 to February 2022
Reconciliation of all discharged patients from various hospitals.Reviewed patients accounts and verified/ scheduled after care appointments
Customer Service Representative
Areoteck - Las Vegas, NV
October 2020 to March 2021
Responsible for handling incoming calls from customers regarding their unemployment accounts for the state of Hawaii and Connecticut
Patient Account Representative
Sunrise Hospital - Las Vegas, NV
September 2018 to August 2020
Verified patients insurance for eligibility
Posted payments and processed refunds.
Balanced deposits and credit card payments each day. Contacted patients after insurance was calculated to obtain payments. Covered PBX system responsible for calling Codes, Screened incoming Visitors. Patient Service Representative
North Vista Hospital - Las Vegas, NV
June 2016 to December 2017
Reviewed and corrected claim errors to facilitate smooth processing. Assisted patients in filling out check-in and payment paperwork. Collected and processed co-payments and out-of-pocket charges Contacted insurance companies verify status of claim, processing appeals and contacted patient in collecting patients copay or co-insurance.
Worked as PBX Operator which consist announcing emergency codes, register's visitors various other duties.
Patient Account Manager
University Medical Center Of Southern Nevada - Las Vegas, NV August 2002 to July 2017
Managed invoicing and payment processing operations. With outside agency's such as Collection Agencies such as: Aragon, Progressive Management Services. Handled account payments and provided information regarding outstanding balances. Monitored outstanding invoices and performed collections duties. Accepted payments for Self Pay services and discussed remaining balances with customers to take accounts to zero
Developed team communications and information for department meetings. Supervised 23 Patient Accounts Representatives in providing excellent customer service to callers requiring assistance for payment arrangements and insurance companies regarding delinquent payments issues.
Contacted patients after insurance was calculated to obtain payments. Education
High School Diploma
Schenely High School
1975
Skills
• Customer Service
• Epic (3 years)
• Hospital Experience (10+ years) (10+ years)
• ICD-10 (5 years)
• Insurance Verification (10+ years) (10+ years)
• Multi-line Phone Systems (10+ years) (10+ years)
• Medical Office Experience (10+ years)
• Medical Records (10+ years)
• EMR Systems (10+ years)
• Accounting (10+ years)
• ICD-9 (7 years)
• Medical Billing
• Patient Care (6 years)
• Data Entry (10+ years)
• HIPAA (10+ years)
• Triage
• Customer service (10+ years)
• Typing
• Management
• Distributed systems
• Vendor management
• Procurement
• Process improvement
• Microsoft Access
• Medical Scheduling
• AWS
• Databases
• Medical Terminology
• Multi-line Phone Systems
Languages
• English - Expert
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