Customer Service Ramp Agent
Resume:
@ attachments.office.net ¢@
Sheryl Spence
**** ******( SLANE
MABLETON, GA 30126
******.*.******@*****.***
Objective
Aresults oriented, hardworking, skilled Agent with extensive experience in Customer Service on both
Domestic and International operations in Above and Below Wing, Baggage Services, and Ticketing
Education
ASSOCIATE OF SCIENCE - DECEMBER 1999 - ASHWORTH COLLEGE
Experience
DELTA AIR LINES ATLANTA, GA 2005 TO PRESENT
DOMESTIC & INTERNATIONAL GATE AGENT JULY 2010 TO PRESENT
* Provide guests withassistance in preparing required travel documentsand formsfor check-in
* Deliver exceptional service to every customer including our HVC’S through active engagement
effective listening and well-developed interpersonal skills
* Acquire detailed knowledge of services, promotionsand events to offeradded value to travelers
* Provide excellent serviceand attention to customers when face-to-face or through phone
conversations. Improve customer satisfaction by finding creative solutions to problems
© Assemble and issue required documentation, such as tickets, and itineraries
© Maintain updated knowledge through regular company assigned course work
© Process bags withclaims and forwardto destination and coordinate delivery with downline
cities/stations
© Meet international arrivals and marshalled passengers through customs & immigration
Baggage Control Tower MARCH 2008 TOJULY 2010
Worked with local tower to designate assignments to below wing ramp drivers
* Worked with dispatch to ensure WDR is updated prior to pushback of aircraft
* Communicated with ALA and ramp staff any discrepancies with bin weights, NOTAC, live animals
or human remains that could impactaircraft loading process
* Coordinated with cargo to ensure proper delivery and placement of cargo items on flights
Ramp Agent MARCH 2005 TO MARCH 2008
* Safely loaded and offloaded passengers’ bags and cargo onto cargo bins
© Marshalled aircrafts safely to gates
* Transferred bags to bag-room or to connecting flights
* Assisted with completing safety checks prior to aircraft pushback
REFERENCES FURNISHED UPON REQUEST
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