Customer Service Loan Review

ELIZABETH MARQUEZ-GOMES

*** ********* **, *******, ** 80654 · CELL: 303-***-****

Email · adqr90@r.postjobfree.com

OBJECTIVE

To pursue and obtain an opportunity within an exceptional company with advancement opportunities that will allow me to utilize my knowledge and expertise in the mortgage or customer service industry. I have the knowledge, experience, and passion to help and serve others. I am reliable, driven and have strong time management and prioritization abilities.

SKILLS

Mortgage Closing and Post Closing, Compliance Auditing, Mortgage Servicing, HAMP Modification Process, Knowledge of TRID, HUD-1, TILA, RESPA, FHA, VA, Conventional, foreclosures, short sales, and many other mortgage documents services and documents.

Problem solving, computer skills, data entry and excellent communication skills, including written, verbal, and interpersonal.

Typing skill of 50+ words per minute, and 10-key by touch, Filing, organizational skills, verbal and written communication skills

First class customer service, sales, collections, written and verbal communication skills, problem solving

Dedicated, reliable, self-motivated, team player

Knowledge of Compliance Ease, Ensemble, Payment Tech, Word, JIRA, Accurint, Lexis-Nexis, Equifax e-Port, Windows, Outlook, Payment Plus, Excel, HTML, skip tracing

Able to multi-task flawlessly while working with several different computer systems simultaneously

Fluent in Spanish, and able to read, write and translate effectively

EDUCATION

2004 Center of advanced Therapeutics, Denver, CO

Massage Therapy

2000 Arapahoe Community College, Littleton, CO

Webmaster and computer networking Certificate

1985 Centaurus High School, Lafayette, CO

High School Diploma

LICENSES

Notary Public, State of Colorado

oIssued Jan. 2022

oExpires Jan. 2026

oNNA Certified

ELIZABETH MARQUEZ-GOMES Wiggins, CO · 303-***-**** · adqr90@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Freedom Mortgage - Fishers, IN Purchase Review Specialist (Remote) 06/22/20 – 12/9/21

Maintain constant communication internally & externally to deliver excellent client service

Analyze closed loan documents & data for accuracy specific to type of loan and company guidelines

Identify & list required conditions for clients, to facilitate the purchase of a loan in accordance with company procedures

Maintain a current pipeline and stay within the SLA timeframes

Analyze data, correct or complete when required, when conditions are received from client to ensure accuracy in condition requirements

Exceed minimum daily file review/clearing requirements as set by management while delivering excellent loan quality

Analyze & balance Final CD with our internal loan review system

Exceeded 150% of required daily/ monthly productivity

Performs other related duties as assigned

HCL / Urban Lending, LLC- Highlands Ranch, CO Closer 12/2019 – 06/2020

Review loan files to ensure all conditions are cleared and file is ready to close, communicating with title company to clear any conditions

Review title commitment for accuracy making sure all issues have been addressed and resolved prior to drawing closing documents

Coordinate with settlement agents to obtain final fees to prepare CD and delivery of closing documents while ensuring accuracy of instructions

Prepare closing documents for title companies

Prepare, review and balance final CD fees and figures per title closing instructions, staying compliant with all TRID guidelines

Input accurate and complete loan details, figures and information into loan system in preparation of drawing final closing documents

Ensure accurate reporting when working through a complex daily pipeline, meeting closing deadlines

Verify State requirements & regulations are being met

Request cures if needed or add principle reduction to be within RESPA / TRID and state guidelines and regulations making sure fees on final CD are accurate

Cross check all fees / escrows with corresponding documents (tax certs / HOI)

Manage 90 – 110 files per month

LenderLive Network - Glendale, CO Post-Closer II 2/09/2016 – 11/30/2019

Review signed mortgage closing packages for conventional, government and home-equity loans for accuracy and collaborate with closers and title companies to ensure error-free files

Review final closing disclosures and loan estimates ensuring TRID guidelines are met

Created training material to train newly hired Post-Close II agents, as well as newly hired Post-Close I agents, oversee, train and assisted new PC1 and PC2 hires,

Coordinate with lenders, closers, attorneys, title companies, loan officers, processors, and vendor coordinators to disburse and obtain documents, ensuring internal and external customer satisfaction

Oversee the uploading of copies of signed closing packet, recorded mortgages, and final title policies to in house network. Facilitate mailing of final signed closing packets and documents to lenders

ELIZABETH MARQUEZ-GOMES Wiggins, CO · 303-***-**** · adqr90@r.postjobfree.com

PROFESSIONAL EXPERIENCE - (Cont.)

Stewart Lender Servicing - Denver, CO Compliance / Pre-Purchase Review 05/14/14–10/23/15

Review signed mortgage closing packages for conventional, streamline, FHA, VA and home-equity loans for pre-purchase review, ensuring accuracy, error-free files and made sure no documents were missing from the final closing packet

Analyze final HUD-1 figures using Compliance Ease and Good Faith Estimates to check accuracy of all fees and figures

Reviewed for servicing risks and/or issues with either risk of foreclosure, bankruptcy or already in foreclosure. **This position was a temporary to hire through Pinpoint Staffing, then was hired on full time.

Guild Mortgage - Greenwood Village, CO Post-Closer / Closing Assistant 06/13 – 09/13

Verify signatures and required notarizations on all pertinent mortgage documents. Reviewed signed mortgage closing packages for conventional, ensuring accurate, error-free files and made sure no documents were missing from the final closing packet

Prepared Colorado Housing Finance Association (ChFa) and Mortgage Credit Certificate documents when applicable and tracked to make sure they cleared with ChFa. I was laid off due to industry dropped

GECU - El Paso, TX Post-Closer / Closing Assistant 02/13 — 05/13

Help the closers with final, physical mortgage closings for home equity loans, gathering signatures on all pertinent mortgage paperwork and review. Explained such documents to borrowers and answered any questions they may have regarding any of the closing documents, ensuring. ***This was a temporary assignment through Kelly Services.

Specialized Loan Servicing - Highlands Ranch, CO Customer Resolution Specialist 02/12–12/12

Outbound / inbound customer service calls on predominately delinquent mortgage accounts to identify borrower’s intent and ability to pay

Assisted borrowers in providing any possible modification assistance using government assisted programs if applicable like HAMP or DOJ programs

Worked closely with loss mitigation department. Loss mitigation, customer resolutions, problem solving, customer service, organizational skills

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