Kimberly White Jackson

**** ********* **** *******, ** 30101 404-***-**** adqr86@r.postjobfree.com

Summary of Qualifications

Focused, results-driven Manager of Financial Accounts with extensive experience working within fast-paced positions, with an emphasis on targeted plans, productive operations, and superior service to internal and external contacts. Knowledgeable, innovative, and self-motivated leader who creates customized solutions and positive outcomes. Strong communication skills to work with individuals of all professional levels and personal backgrounds. Excellent management skills to lead either individual or team activities. Proven record in achieving goals within time and financial parameters.

Highlighted Accomplishments

Consistently exceeded objectives in all positions.

Earned high marks on reviews and excellent feedback from internal and external contacts.

Continually given leadership roles and increased responsibility due to outstanding performance.

Effective led teams while Supervisor through detailed plans, comprehensive training, and motivational management.

Successfully managed a range of assignments, often happening simultaneously, from inception to completion.

Upheld the integrity of loan accounts through in-depth review of credit and income history.

Maintained a high majority loans in good standing by regularly monitoring loans and taking action on past-due balances.

Cultivated positive relationships with customers that led to repeat business and referrals.

Improved collaborative efforts between departments and often served as a liaison between parties.

Maintained the highest level of accuracy, thoroughness, and confidentiality on all documents, records, and reports.

Credited for being an enthusiastic, productive team member who proactively learns new skills to assist in more areas.

Recognized at Credit Union of Georgia as #1 in credit card sales.

Held a perfect attendance record for nearly 4 years while working with Credit Union of Georgia.

Gained experience that transfers well to the position of Collections Specialist.

Experience Managing Financial Accounts, Services, Teams, and Operations

Member Solutions Officer/Loan Officer Credit Union of Georgia Woodstock, GA 2018 – Present

Deliver the highest level of service to members while discussing needs, recommending appropriate financial options, opening loans and other accounts, processing payments and transactions, and managing accounts on an ongoing basis.

Branch Service Supervisor Synovus Financial Corporation Sandy Springs, GA 2015 – 2018

Led teams and activities involved in business operations and services at a busy location, with responsibility for employee hiring, training, scheduling, and supervision as well as customer service, account management, and day-to-day operations.

Bank Teller Supervisor Credit Union Service Centers Birmingham, AL 2004 – 2006

Hired, trained, and directed the team of tellers while managing all other aspects of operations, including opening and closing, staff schedules and assignments, customer service, account management and reconciliations, records, and reports.

Additional Experience

Additional experience includes positions as Insurance Specialist and Operational Support for Green Springs Dental Services, Accounting Assistant with West Princeton Dental Clinic, Manager for Fabric Care, Substitute Teacher for Birmingham Board of Education, and Sales Representative for Books-a-Million.

Education and Training

Bachelor of Science Degree in Business Management Alabama Agricultural and Mechanical University

Completed numerous on-the-job training sessions throughout career on topics involving strategic planning, business operations, management of financial accounts, client services, team leadership, technology, and general administration.

Technology

Windows Microsoft Office (Word, Excel) Company and industry-specific systems Web-based tools and applications

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