Customer Care Certified Trainer

Ahmed Agglan

MD* Grandville Mariutia, Ahram, Giza, Egypt.

+2-010*-***-**-**; +2-02-375-**-***

*****.******@*****.***

SUMMARY Results-driven executive with greater responsibilities in Management; Export, Sales & Marketing Management; and Business development. Solid record of success and mastering of achieving maximum growth. Turn-around experiences

& sound decision-making abilities.

EDUCATION/ QUALIFICATIONS

Institution Degree(s) or Certificate(s) obtained:

Cairo University- Commercial Post

Graduate Programs/ English section

Doctorate of Business Administration- DBA

(2018- 2021)- ED

Arab Academy Graduate School of

Business/ Central-Michigan

University Curriculum

Masters of Business Administration- MBA,

Marketing track, with GPA: 3.52 (2004-2006 )

Faculty of Science, Chemistry

Division

Bachelor of Science, Chemistry major, Good

grade. (1995)

UN International Trade Centre- ITC

(WTO/UN)

Certified Expert in “Enterprise Management

Development”. (2007)

Micro-Enterprise Acceleration

Institute of HP

Certified Trainer- “Micro-Enterprise

Acceleration Program- MAP” (2009)

PROFESSIONAL EXPERIENCE

Date Company Position Main Responsibilities

From

2011

Till

Now

Nile

Waterproof

ing Co.

Regional

General

Manager

Penetrated Africa & Middle East markets for the company

Achieved 50% increase in export sales after one year responsible for above area

Developed partner relationship with the key accounts and approached new ones.

Worked to open new export markets & expand in current markets

Worked to exceed target volume and setting new targets

Setting budget as part of the strategic objectives of the company

prepare annual sales budget and regularly review actual sales performance against the sales forecast and budget, providing recommended remedial action and revisions to the forecast as appropriate

Represent the company at senior level with the off shore customers base to ensure the image of the company is maintained and enhanced as an aid to achieve exports sales targets

Assessments of business opportunities and target markets, intelligence gathering on customers and competitors, Mystery shopping, generating leads for possible sales, follow-up sales activity, formal proposal writing and business model design

Negotiate contracts with international customers and distribution network to establish outlets.

Attended workshops, trade shows, and seminars to keep up-to- date on any business opportunity

Supported the Export Regional & Country Managers in any required amendments to payment terms, discounts,…etc. to achieve the planned targets

Worked collaboratively with other departments across the company

Expedited import-export arrangements and maintains current information on import-export tariffs, licenses, and restrictions. From

2005

Till

2010

MOBICA Marketing

Director

Introduced the company for the first time to Gulf markets & acquired new agent/distributors in each market

Identified potential distributors/agents, prepare strategies to recruit, evaluate, and select the proper candidate, then design policies and procedure to conduct business in each country, then follow-up and evaluate their performance against planned, and take corrective action(s) when needed.

Monitored market(s) development(s) in Middle-East & Africa to identify opportunities then decide on the right approach and entry mode to address them.

Negotiate contracts with foreign sales and distribution centers to establish outlets.

Directs conversion of products to foreign standards and specifications to ensure efficient operation under foreign conditions.

Directed clerical and technical staff in preparation of foreign language sales manuals.

Designed and directed the surveys on trade shows, exhibitions, and conferences and follow up their results to set the company plans for participation.

Designed and followed up the implementation of marketing research plans and make sure of the achievement of planned objectives.

Set and followed up the plans for literatures, brochures, promotional tools and items, advertisements, and review its implementation and quality of their designs.

Lead, empowered and followed up marketing staff, review and evaluate their performance, solve problems, facilitate emerging obstacles, and take corrective actions when needed. From

2001

Till

2004

ARKEMA

Middle

East

(Chemical

Branch of

Total-

French

Petroleum

group)

Regional

Sales &

Marketing

Manager

Developed and maintained the partner relationships with the key accounts in the market through face-to-face visits, telephones, and letters…etc.

Explored the market for new opportunities, analyze them, and developed strategies to address attractive ones.

Developed a customer care strategy to be implemented throughout the organization with all the company's customer groups.

Ensured that the brand identity is maintained and applied consistently throughout the company and especially at Customer Contact Points.

Managed product lines to identify product lines’ gabs to be filled and struggling items to be pruned.

Prepare the products budget, organize, lead and monitoring its implementation & take corrective actions when needed.

Prepare the monthly sales forecasts in collaboration with the area network, analyze and compare them with actual results.

Manage and participate in the development, and distribution of the monthly “Company Newsletter”

Managed product pricing in light of the company policy, market demand and competitors’ prices.

Follow up products’ logistics including shipping, documents issuing & registration, clearance…etc. and follow up customer payment that can be through LC, LG, Transfer, CAD…etc.

Recruit, hire, lead and motivate the marketing and sales teams; assign duties, follow up performance, control & evaluate results. EXECUTIVE COURSES

Training Sessions by CBI (Centre for the Promotion of Imports, Netherlands) on the following Topics:

“International Contracting”

“Modes of Contracting”

“Customer Values in Contracting”

“Payment and Delivery Terms”

“Legal Framework for Contracting”

“Intellectual Property Rights”

“Model of Contracting- Manufacturing and Distribution Agreement”

“Legal Aspects of Licensing”

“Agency and Distribution Contracts”

“Towards a Contractual Relation: Legal Aspects of Negotiations”

“Costing & Pricing Negotiations in Industrial Markets”

“Development of Industrial Markets Structures”

“Customer Values in B2B Markets”

“Pricing Strategies for B2B Markets”

“International Competitiveness”

“Innovation Management”

“Product Liability”

“Acquisition and Promotion”

“Non-Tariff Barriers”

“Disputes Settlement”

Training Sessions by ITC (International Trade Centre, Geneva, Switzerland) on the following Topics:

“Managing for Competitiveness”

“Business Management System- BMS”

“Defining and Managing a Business”

“Enterprise Diagnosis”

“SME Needs Assessment Methodology”

“Designing a Strategy”

“Strategy Design and Verification”

Training Sessions on "Products Presentation and Applications" at ATOFINA SA. Paris, France.

Training Sessions on "Surface Hygiene" at HENKEL GmbH. Düsseldorf, Germany. AFFILIATIONS Member in American Management Association (AMA) Member in Arab Academy Graduate School of Business’ Association Member in Egyptian Syndicate of Scientific Professions Member in HP Life Curriculum of MAP

Member in Wadi-Degla Sports Club

SKILLS & OTHERS Languages: Arabic: Native.

English: Fluent, both written & spoken.

Computer: Professional user of Social media communication & promotion; as well as advanced internet analytic & research techniques. Advance user of Microsoft office programs (Word, Excel, Power-Point, Access, Microsoft Project, Outlook, Visio… etc.)

.

Interpersonal

Skills: Leading personality, role-model leadership, strong communication skills, team building capacities, empower team members, building their capacities & confidence.

Hobbies: Traveling, Reading & Sports.

Country

Visited: Germany, France, Algeria, Lebanon, Oman, Saudi Arabia, Qatar, United Arab Emirates, Kuwait, Libya, Sudan, Ethiopia, Kenya, Nigeria, Ghana, and South Africa.

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