Customer Service Representative

** ****** ******, **. *****, Trinidad & Tobago

868-***-****, *************@*****.***

Career Objective

I bring with me years of dynamic and international customer service experience in diverse roles, excellent communication skills and personable knowledge which can be a beneficial asset to any organisation. My dedication to an exceptional customer service experience and focus on details in this progressive market kept me on top of my game and a perfect CSA candidate.

Education

CTS College (University of Hertfordshire) Bachelor of Arts in Business Administration (BABA) (January 2019-January 2020) (Upper Second-Class Honours)

UWI School of Business and Applied Studies trading under ROYTEC (Graduated)

Associate Degree in Management (ADM) - (Sep 2010- August 2018)

Elder’s Classes (2004- 2005)

Bishop’s Centenary College (1998- 2003)

Computer Literacy

(2004) Delta Soft Computer Training Services

Course Content: Introduction to Business Software

Grade Obtained: 85% (B+)

School of Business & Computer Science Ltd (SBCS)

March 29th, 2008- May 31st, 2008

Course Content: The Professional Certificate in Supervisory Management

Facilitator: Charles Lindsay: M.Sc. (Int. Relations), BSc (Econ), MBIM, MIIM, MIPRA.

Work Experience

John Dickinson & Company Limited (Currently Employed)

Sales Dispatch Clerk Date: September 2006- To date

Job Functions

Processing of orders and billing customers for goods

Follow up with customers to verify accuracy of order, expected receipt date and any other instructions pertinent to the orders.

Ensure that customers have received their goods as requested.

Filing of various documents sourced by the company’s suppliers

Payroll for all contract workers

Conducting HR/ Administrative functions such as, Drivers and Loaders vacation, sick leave, emergency leave, distributing Memos and Job Letters.

Work Experience (continued)

Ministry of Science, Technology and Tertiary Education

On the Job Trainee - Clerical Assistant

Date: June 2005- December 2005

Job Functions

Entered details of trainees in the Ministry’s database

Prepared reports for payroll processing for the Accounts Department

Conducted orientation sessions for new trainees

Filing of correspondence

Digicel Cell Master

Digicel Customer Service Representative (Contract)

Date: April 5th, 2006 – May 26th, 2006

Job Functions

Respond to customer inquiries on Digicel’s products and services

Provided comparisons between Digicel and other Cell phone providers to better market the Digicel brand to customers.

Mobile Cyber Store

Customer Service Representative - B- Mobile

Date: August 28th, 2006 – September 23rd, 2006

Job Functions

Responded to customer inquiries on B-Mobile’s products and services

Provided comparisons between B-Mobile and other Cell phone providers to better market the B-Mobile brand to customers.

Interests

Travelling, going to the Movies, Reading and Swimming.

References

Ms. Natasha Tikasz

Msida, Malta

Contact: +356-****-****

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