Michelle DuBien

(H) 716-***-**** adqr1u@r.postjobfree.com

** ******* *****

Cheektowaga, NY 14215

SUMMARY

Qualified Medical Receptionist and Billing Representative with more than 5 years of experience in fast-paced call center and Medical office environment, supporting Patients with healthcare needs.I'm Personable and professional even under pressure. I am always willing to assist co workers and management in anyway I can, excited and willing to learn new things.

SKILLS

Professional telephone demeanor

Complaint resolution

Credit card processing

Administrative support

Data entry (type 60 wpm)

MS Office proficiency

Excel, Outlook experience

EMR system (Medent,Eclinical)

Office equipment proficiency

Call center experience

Multi task management

EXPERIENCE

*Durham Medical Staffing

*Patient Care Coordinater/Data Entry, October 2019- present

Temporary positions for Medical offices like, Beltone Hearing Center, Vaccination Site at UB South Campus for the Depart of Health and UBMD Orthopedics Services, were the Companies I worked for. These were all Reception/front desk responsible positions. Check patients in, scan Insurance cards, I'd card in the EMR system, check signatures are up to date for HIPAA, Billing their Ins,and for Providers to have access to Healthelink/net for medical records. Collect copays and deductions, all reception tasks.

*Customer Service Representative, *Remedy Intelligent Staffing, June 2019-October 2019

Cheektowaga, NY

*Working with various Companies on a temporary basis. The assignments vary in length depending on the individual Companies need at that time. The positions are typically administrative/clerical duties such as typing, data entry, filing, answering incoming calls, greeting visitors and assist where needed.

*Customer Service Representative, *Iqor Holdings February 2016-May 2019

Depew, NY

*Assess caller accounts to determine amount of payment due or which collection or payment arrangement would be best for the individual to secure service needs and resolve issues.

Coordinate with coworkers and managers to resolve difficult and high-level customer issues.

Assist customers by finding solutions to problems and making recommendations based on customers needs and My experience with the company.

*Medical Receptionist/Medical Billing, *Podiatry Affiliates PC, April 2013 February 2016

Williamsville, NY

*Answered Patients calls, emails and faxes, addressing customer inquiries, solving problems and providing appointments.

Obtained documents, clearances, and approvals to ensure prompt payment from the Insurance Companies.

Entered details such as co payments, billing information into computer system.

EDUCATION AND TRAINING

*Certificate

*Medical Billing And Office Practice, *Maryvale Adult Community Education Center, 777 Maryvale Dr Chktg. NY 14225

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