Benefits Advisor Customer Service

OBJECTIVE:

To obtain a position that will allow me to utilize my skills and knowledge to elevate me to the next level of my career; while delivering superior customer service to internal and external client. With years of experience, I can take part in making the company remarkable, by utilizing my ability to multitask, as a self-starter, focus on providing excellent customer service.

License:

Florida 215 Life Incl. Variable Annuity & Health

Florida 218 Life & Health

Florida 240 Health

WORK HISTORY:

Aon Hewitt (Aon Retiree Health Exchange) – Benefits Advisor – Orlando, Florida 32826

May 2014 to Present

Assisting eligible Medicare recipient with finding suitable health plans

Assist other department during enrollment period

Answer clients question in regards to their benefits.

Meet department production goals.

Seminole County Public School Transportation -Bus Monitor - Lake Mary, Florida 32746

September 2012 to May 2014

Ensured the safety transportation of students with disabilities

Assist the driver as warranted

KFC Crewmember Littleton CO 80126

January 2012 to March 2012

Provided awesome customer service

Taking orders for customers

Preparing food

Maintain the store cleanliness for the safety of the customer and staff

Financial Partners Assets Santander Cons USA- Remarketing Coordinator - Parker CO 80134

August 2011 to November 2011

Communication with dealers to ensure the clients warranties and GAP contracts were cancelled

Follow up with dealers to confirm processing of the clients refunds

Review repossessed vehicles to ensure the documentation was processed correctly per guidelines and procedures.

DIRECTV -Technical Service Support Rep- W Englewood CO 80112

April 2011 to June 2011

Review customer’s current services and present a cable/internet package that were suitable for their needs.

Trouble suit technical issues the customers had with their cable or internet services.

Activate customer’s services.

ADECCO {Verizon Wireless} -Seasonal Work Greeter- Littleton CO 80120

Greeter

Assist customers with question about their device and/or services.

Assist customers with selecting a new device (s)

Assist customers with selection service plan for equipment and service

JPMorgan Chase Bank Inbound Service Representative Lake Mary FL 32746

May 2004 to October 2008

Resolve card members account issues

Process card members payments

Assist with credit line increases

Assist with closing account to retain the card member

References available with request

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