Mark Siviero

MCP, A+, MCSE, DELL DCSE, HP Mount Prospect, IL 60056

224-***-****

adqr1b@r.postjobfree.com

Summary

•Microsoft Windows 2000 MCP certification and A+.

•MCSE Vocational Training.

•HP Certified Systems Engineer: Field Service Technician.

•DCSE - Dell Certified Systems Expert. Field Service Technician.

•Network/PC support specialist with over 5 years of experience.

•Professional experience maintaining internal LANs, installing and troubleshooting, Microsoft Office, and Windows, 2000, XP, 7 & 8, 8,1 & 10.

•Skilled technician who has exceptional communication and interpersonal skills with a proven track record of troubleshooting technical errors and assisting end users in implementing solutions.

•Ability to manage and mentor technical and non-technical people.

•Bilingual English/Spanish.

Technical Skills

Operating Systems: Windows 95/98/2000 Professional & Server/ XP, 7, 8, 8.1 & 10

Applications/Utilities: Service Now, Ghost 8.0, Remedy 6.0, Sametime, Chrome, Track IT 6.0,

MS Office 97/2000/2003/2007/ 2010, XP, Outlook Express, Internet Explorer 6 thru 11

Norton/MacAfee Antivirus

Blackberry, Veritas Server Backups, Active Directory, PC Anywhere, basic Citrix,

Protocols: TCP/IP, DHCP, VPN, PPP, DNS, SMTP, POP, PPPoE, FTP, WINS.

Topologies: WLAN, Ethernet, WAN, LAN

Hardware: Familiar with the major brands of the following: Desktops, Laptops, PDA’s, Routers, Switches, Hubs, Cameras, Scanners, Firewalls, Printers, Fax Machines, And Tape Backups.

Specializing in HP and Dell products.

Certifications

MCP Windows 2000

MCSE – Vocational Training

A+

HP – Desktops, Laptops

Dell Americas Desktop Proficiency Certification - 2011

Dell Americas Notebook Proficiency Certification - 2011

Dell DCSE – Desktop and Notebook

Service Excellence 2005, 2007

Professional Experience

Fied Nation Sept 21 - Present

Field Technician Mount Prospect, IL

Independent Field Technician replacing hardware on a need per Client basis

Making sure hardware is replaced and in working order and return parts for warranty

Mondelez International Jun 17 - Dec 20

Lead IQ Bar Specialist Deerfield, IL

•Lead Specialist in all aspects of handling an IQ Bar at a Corporate level interacting with Clients in a white glove service manner.

•High level of Executive, Directors and Managers support.

•Installing troubleshooting and testing of software for specific Mondelez Applications.

•Reimaging, configuring, updating and upgrading laptops and desktops for Clients.

•Win10 upgrade for all Clients.

•Meeting deadlines and SLA’s on a daily basis.

•Highly praised by numerous Clients for exceptional work and going beyond the scope to make sure Clients are satisfied and up and running.

•HP Hardware diagnosing, ordering, replacing.

Motorola Solutions Feb 12 - Oct 16

Lead Desktop Support II & III / IQ Bar Tech Schaumburg, IL

•Daily interaction with Clients for diagnosing and resolving issues with Hardware and Software.

•High level of Executive, Directors and Managers support with a White Glove Service.

•Installing troubleshooting and testing of software for specific Motorola Applications.

•Reimaging, configuring and updating laptops and desktops for Clients.

•Meeting deadlines and SLA’s on a daily basis.

•Highly praised by numerous Clients for exceptional work and going beyond the scope to make sure Clients are satisfied and up and running.

•Hardware diagnosing, ordering, replacing.

Barrister World Wide Tech Services Mar 11 – Jan 12

IT Contractor / Consultant P/T Mount Prospect, IL

•Independent contractor for numerous clients on a week to week basis.

•Installing, troubleshooting and testing of software and hardware on contract–client basis.

•24/7 Home / Office IT remedy for clients.

Abbott Laboratories Mar 09 – Feb 11

PC Technician, Desktop Support Abbott Park, IL

•2nd Level Desktop Support for 1500+ users on a daily basis.

•Diagnose and repair computers while meeting SLA’s on time.

•Troubleshoot, replace and order warranty and non warranty parts thru DELL.

•Installing and testing new hardware on PCs, Notebooks and Servers.

•Configuring licensed software for end users.

•Relocations Specialist on Project Moves for users.

•Testing equipment making sure everything is up to date and properly running.

•Disk cleanup specialist for making PCs and notebooks run up to speed.

•Testing of HP Printers for end users.

•Applications used Ghost 8.0, Lotus Notes 8.0, Remedy 6.0

Pomeroy IT Solutions Nov 07 – Oct 08

Field Service Engineer Mount Prospect, IL

•Asset Management Technician - 5/3rd Bank

•HP Technician – Independent Contractor for HP hardware equipment.

•Daily Servicing of PCs Desktops and Laptops with daily customer service.

•Installing, troubleshooting and testing of installed and updated hardware.

•Helpdesk support – Level I and II with clients and HP Technical Support.

QualxServ Mar 06 – Oct 07

Field Service Technician Mount Prospect, IL

•DELL Technician - Independent Contractor for DELL computers, hardware and software.

•Daily servicing of PCs Desktops and Laptops with daily customer service interaction.

•Helpdesk support – Level I and II with clients and HP Technical Support.

•Installing, troubleshooting, and testing of updated hardware and software.

•Installer for Sony Plasma TVs and Dell HDTV’s, updating firmware and testing.

Synectics. Inc. Dec 05 – Feb 06

Consultant, Technician, Help Desk Support Chicago, IL

•Representing the company as a consultant, technician and help desk support.

Major Temp Assignment

Hospira, Inc. Nov 05 - Dec 05

Technician Install Team Abbott Park, IL

•Part of the Install Team for rolling over users from Hospira and Abbott Laboratories.

•Backed up clients PC and laptops to server.

•Used Ghost 7.0 for backup tool.

•Installed and supported Microsoft Windows XP Professional.

•Worked with TCP/IP, DHCP and DNS protocols.

•Worked with Microsoft Outlook for intranet messaging.

•Troubleshoot network connectivity and settings.

•Worked with Active Directory adding users to groups and resetting passwords.

•Installed all appropriate applications to clients’ computer as standard image.

•Used Quality Control Checklist to perform different tasks as client and as Local Admin.

•Checked all Network Printers were re-established and default printer set correctly.

•Configured AT&T Global Network Client as well as updated it.

Technologies Used: Microsoft Windows 2000 and XP Professional, MS Office XP, MS Outlook, TCP/IP, DNS, DHCP, Internet Explorer 6.0, Ghost 7.0.

Schaumburg Dodge Apr 05 - Oct 05

Internet Sales / Desktop Support / Consultant Schaumburg, IL

•Worked with Outlook Express as client software.

•Installed and supported Microsoft Windows XP Professional.

•Installed and supported Microsoft Office 2000 / XP.

•Installed and supported Norton Antivirus on clients.

•Performed support on Internet and Intranet settings and connections.

•Troubleshoot network connectivity and settings.

•Worked on removal of viruses and spyware / malware off client computers

•Worked with TCP/IP, DHCP, SMTP, POP and DNS protocols.

•Daily Internet information of values and comparisons with other vehicles

•Strong customer service for returning clients and new ones.

•Daily interaction with people for product presentation of new and used vehicles

•Desktop support and help desk availability when requested.

Technologies Used: MS Windows XP Professional, MS Office XP, Outlook Express, TCP/IP, DNS, DHCP, POP, Norton Antivirus 2002, Internet Explorer 6.0, Cable/DSL Connections.

Robert Half Technology May 04 – Present

Consultant, Technician, Help Desk Support Northbrook, IL

•Representing the company as a consultant, technician and help desk support.

Major Temp Assignments

Focused Health Solutions Jan 05 – Feb 05 Temp

Systems Specialist – Help Desk Support Northbrook, IL

•In charge of support and technical problems for 115 users.

•Maintained all servers for proper maintenance, errors and backups by Veritas.

•Used and in charge of a handheld Blackberry Rim957 for on call support.

•Took care of daily and heavy use of call tickets using Track IT 6.0.

•Performed data recovery on servers and desktops.

•Worked with Outlook 2000 as client software.

•Supported Microsoft Office XP.

•Supported Norton Antivirus.

•Used Ghost 2002 Corporate for imaging new PC’s.

•Setup video and laptops in conference meetings for new employee recruits.

•Used PC Anywhere for connectivity with remote users.

•In charge of setting up PC’s for new employees as well as moving and unsetting them.

•Added and removed users in Active Directory for company directory.

Mabis Healthcare Aug 04 – Temp

Consultant Highland Park, IL

•Helped in the development, organization, and structure of a corporation move.

•Supervised three professionals in the moving of different departments.

•Made sure that all PC’s were disconnected, moved and reconnected in a certain manner.

•Tested all connections and network connectivity for the company of about 80+ personnel.

Education:

Aquarius Institute of Computer Science Aug 02 – Jun 05

•MCSE

•A+

Oakton Community College 1986 - 1990

•Liberal Arts

•CIS (Computer Information Systems)

Niles West High School - Skokie, IL 1985 - 1986

Notre Dame High School - Niles, IL 1982 - 1985

St. Lambert School – Skokie, IL 1981 - 1982

Colegio San Agustin – San Isidro, Lima-Peru 1974 - 1981

Vocational Training

070 - 210 Installing, Configuring and Administering Microsoft Windows 2000 Professional. (MCP)

070 - 215 Installing, Configuring and Administering Microsoft Windows 2000 Server.

070 - 219 Designing a Microsoft Windows 2000 Directory Services Infrastructure.

070 - 221 Designing a Microsoft Windows 2000 Network Infrastructure.

220 - 231 Core Hardware A+

References are available upon request.

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