Adin Assistant Customer Service

Teresa Maynard

Albertville, AL ***** *****************@*****.*** 256-***-****

I am an energetic, and well-spoken individual. I am personable and enthusiastic professional. I am an expert at finding out what people really want. I have a track record of exceeding expectations. My key strengths lie in keeping complaints to a minimum, encouraging customers to come back for more and dealing with problems without having to refer to others. In addition to this, I am passionate best practice advocate and I possess extensive face-to-face customer service experience, and I have the ability to make customers feel special. Right now, I am looking for a suitable position with a growing and an ambitious company that is committed to developing the talents of its own employees.

Work Experience

Retail Banker II

Woodforest National Bank - Cullman, AL

October 2019 to Present

Assist Customers With Their Accounts

Open Accounts

Answer Phone

Process Customer Bank Transactions

Create and Process Reports

Balance Drawer

Balance Vault

Order and Process Money Shipments

Create Customer Disputes

Print Debit Cards For Customers

Assist Customers With Online Banking

Set Up And Email Notifications

Wireless Sales Consultant

TROC Wireless - Boaz, AL

July 2018 to September 2019

Sales

Activate and Set Up Cell Phones

Operate Register

Assist Customers

Explain Phone Service Costs And Benefits To Customers For Various Carriers.

Project Administrator on Various Projects

Turner Universal Construction, Inc. - Huntsville, AL

May 2005 to January 2012

Responsibilities

Communicating with Sub Contractors

Prepared Employee Timesheets

Maintained Daily Construction Reports

Prepared Equipment Labor & Material Cost Reports

Created & Maintained Various Log Books

Office Manager/Administrative Assistant/Bookkeeper

Pacific Construction, Inc. - Guntersville, AL

January 2002 to July 2003

Responsibilities

Bookkeeping For 8 Bank Accounts

Accounts Receivable

Accounts Payable

Payroll - 2 Employees

General Administrative & Business Operations Duties

Made Travel Arrangement

Implemented Secure Process For Secure Customer Ordering

Electrical Drafter/Industrial Drafter/Technical Writer

Various Drafting Companies

November 1997 to July 2001

Responsibilities

Design Layout

Produced Detailed Drawings Including Bill Of Materials (Structural/Loop Sheets/Wiring Diagram Drawings)

Responsible For Checking Drawings For Drafting Department

Set Up and Maintained Inventory System for Bill Of Materials

Breaking Down Drawings To Decipher What Raw Materials We're Needed To Complete Each Job

Ordering Raw Materials For Projects

Pharmacy Technician

Marshall Medical Center North - Guntersville, AL November 1990 to March 1995

Responsibilities

Deciphered Physician Orders

Entered Physician Medicine Orders

Delivered Medicine

Refilled Patient Medicine Carts

Ordered Medicine Supplies

Determined IV Flow Rates

Education

Graphic Design

Calhoun Community College Decatur - Decatur, AL

July 2012 to November 2013

Principles Of Accounting Classes

Gadsden State Community College - Gadsden, AL

May 2002 to December 2002

Associate in Applied Science(AS)in Computer Aided Drafting And Design

Virginia College at Huntsville - Huntsville, AL

October 1994 to March 1998

Skills

Customer Interaction (10+ years)

Data Entry

Sales Experience

Microsoft Word

Customer Service

Adobe Acrobat

Microsoft Office

Microsoft Excel

Administrative Experience

Microsoft Outlook

Drafting

Layout Design

CAD

Adobe Creative Suite

Banking

Graphic Design

Typography

Photography

Technical Writing

Bookkeeping

Pharmacy Technician Experience

AUTOCAD (5 years)

Accounting software

Accounting

Accounts Payable

Office Management

Adobe Illustrator Areas Of Expertise Professional Skills (Less than 1 year)

Seeing any issue through from start to finish.

Good personal judgment when assessing customer needs.

Ability to drive results even when time or resources are constrained.

Make customers with different values or background feel welcome and respected.

Works well under pressure Exceptional Interpersonal skills

Have high levels of oral expression, comprehension and speech clarity.

Maintaining an accurate log of daily events.

Investigating customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility

Computer Skills: Adobe InDesign; Adobe Photoshop; Adobe Illustrator; Microsoft Office Suite v 95-10; Word Perfect; Outlook Express; Quick Book Pro AutoCAD R 14 -2000LT. Personal Skills

Having a mature and responsible attitude towards work.

Able to relate to people from a wide variety of cultural and social backgrounds.

Adobe InDesign (Less than 1 year)

Adobe Photoshop (1 year)

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