Customer Service Sales Associate
Resume:
Veronica Muller
Oakton, VA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Family Readiness Leader National Guard of United States-Pulaski August 2017 to Present
● Serve as the Unit’s point of contact for family readiness. Coordinate with commander and civilian program officers to create and update contacts list and distribute information pertinent to family readiness program.
● Call families to check up on them and give them any updates or important information.
● Be on call to take calls from families to assist them with any questions or problems.
Social Media Influencer Influenster, Rodan + Fields, R+Co, BzzAgent - Oakton, VA May 2015 to Present
● Social media influencer that gets sent products for free to promote on social media that include Facebook, Instagram, Twitter and Pinterest.
● Responsibilities include take high quality, creative, unique and original pictures to post and add text about the product being promoted to create a unique site post.
Child Care Various employers- Fairfax County September 2008 to 2013 Specialist responsible for tasks related to child care.
● Ensuring safe environment, preparing and giving meals, driving to and from places, bathing and dressing children, administering medicine, doing housework, disciplining when necessary and helping with homework.
● Establishing positive relationships with the children by designing creative games and activities.
● Assisting younger children with hygiene such as bathing, changing diapers and potty training and following regular routines of child’s eating and sleeping schedule.
Sales Associate Old Navy - Fairfax, VA 2004 to 2008
• Promoted Gap, Inc. credit cards to customers; compiled and processed new credit card information into company database
• Established and presented personal customer service relationships with all customers
• Interpreted and aided in translating for Spanish speaking customers Customer Service Assistant Fairfax Ice Arena - Fairfax, VA 2002 to 2004 Managed lessons desk; provided and implemented customer service with emphasis in class registration process; prepared and organized customer files into company database and maintained the database for company efficiency
• Trained new assistants in database entry and filing, closing and auditing of register, and customer service relations; audited day-end financial accounts for class registrations
Education
Bachelor of Science in Marketing George Mason University, School of Management 2004 to 2010
Skills
● Microsoft Office (10+ years)
● Bilingual in Spanish and English (10+ years)
● Social Media
● Digital Marketing
● Instagram (5 years)
● Facebook (5 years)
● Fashion (9 years)
● Twitter (5 years)
● Blogging (5 years)
● Customer service and experience
● Receptionist
● Opening up credit cards
● Sales
● Accounting in University (1 year)
● Management in University (1 Year)
● Cash handling (6 Years)
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