ANABEL

TURA

CAPAROSO

+639*********

adqqzs@r.postjobfree.com

Purok Santan Brgy. Yati,

Liloan

I am 31 years old with a lot of passion for

work. I have been working for more than

* ***** ** * **fferent environment and I

can say that I really love challenges.

Besides that, I am a person who has a

high willingness to learn new things.

ABOUT ME

EDUCATION

GUN-OB NATIONAL HIGH SCHOOL

2003 - 2007

Managing large amounts of inbound

and outbound calls in a timely

manner

Following call center “scripts” when

handling different topics

Identifying customers’ needs, clarify

information, research every issue and

providing solutions

EXPERIENCE

Jan 2018 - Jan 2019

COMMERCIAL REACH INC.

Clickablebrand-Cold calling to

authors

Manages an author's project

through the entire writing,

production, and publishing

process.

Informs, advises, and educates the

author every step of the way

through their book publishing

project so they have a seamless,

no-drama experience.’

Publishing and Marketing

Consultant

Customer Service

Representative

Mar 2017 - Dec 2017

EXECUTIVE BOUTIQUE

PHILIPPINES INC.

UHA CAREGIVING CENTER

July 2021 - Present

Smell Testing

Function Testing

Color fastness check on leather

Abuse & Fatigue Testing

Seam strength Testing for leather

bags

Load Testing

Zipper twisting Testing

Carton humidity check (for the rainy

season

Feb 2015 - Aug 2016

CONVERGYS PHILIPPINES

Answered customers’ questions

about return policy.

Accessed and reviewed customer’s

online accounts to resolve

customer’s complaints. When

required transferred customer to a

supervisor for resolution.

Take payment information and

other pertinent information such as

addresses and phone numbers.

Technical Support Associate

Quality Assurance

Technical Support Associate

Aug 2014 - Feb 2015

RESULTS MANILA INC.

Managing large amounts of inbound

and outbound calls in a timely manner

Following call center “scripts” when

handling different topics

Identifying customers’ needs, clarity

information, research every issue and

providing solutions.

Customer Support

Sept 2013 - Dec 2013

ASIAN GLOBAL CREATION PHILS

INC.

Managing large amounts of inbound

and outbound calls in a timely manner

Following call center “scripts” when

handling different topics

Identifying customers’ needs, clarity

information, research every issue and

providing solutions.

Customer Service

Representative

Oct 2011 - Feb 2013

724 CARE INC.

As an Outbound Agent contacts

consumers and businesses as

identified by the numbers in a leads

list;

Appointment Setting

Qualifying customer by asking age

range,yearly income range

Mar 2011 - Jun 2011

PROBAG CEBU EXPORTS

SKILLS

Performing routine maintenance

checks

Following strict safety regulations

and guidelines

Operating mechanical or computer-

operated equipment.

Sept 2009 - Jun 2010

CEBU MITSUMI

Production Operator

Reimon Gaviola +639*********

CHARACTER REFERENCE

Passionate

Sense of responsibility

Respectful

Professionalism

Patience with customers

Goal-oriented

Punctual

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