Brgy Customer Service
Resume:
ANABEL
TURA
CAPAROSO
**************@*****.***
Purok Santan Brgy. Yati,
Liloan
I am 31 years old with a lot of passion for
work. I have been working for more than
* ***** ** * **fferent environment and I
can say that I really love challenges.
Besides that, I am a person who has a
high willingness to learn new things.
ABOUT ME
EDUCATION
GUN-OB NATIONAL HIGH SCHOOL
2003 - 2007
Managing large amounts of inbound
and outbound calls in a timely
manner
Following call center “scripts” when
handling different topics
Identifying customers’ needs, clarify
information, research every issue and
providing solutions
EXPERIENCE
Jan 2018 - Jan 2019
COMMERCIAL REACH INC.
Clickablebrand-Cold calling to
authors
Manages an author's project
through the entire writing,
production, and publishing
process.
Informs, advises, and educates the
author every step of the way
through their book publishing
project so they have a seamless,
no-drama experience.’
Publishing and Marketing
Consultant
Customer Service
Representative
Mar 2017 - Dec 2017
EXECUTIVE BOUTIQUE
PHILIPPINES INC.
UHA CAREGIVING CENTER
July 2021 - Present
Smell Testing
Function Testing
Color fastness check on leather
Abuse & Fatigue Testing
Seam strength Testing for leather
bags
Load Testing
Zipper twisting Testing
Carton humidity check (for the rainy
season
Feb 2015 - Aug 2016
CONVERGYS PHILIPPINES
Answered customers’ questions
about return policy.
Accessed and reviewed customer’s
online accounts to resolve
customer’s complaints. When
required transferred customer to a
supervisor for resolution.
Take payment information and
other pertinent information such as
addresses and phone numbers.
Technical Support Associate
Quality Assurance
Technical Support Associate
Aug 2014 - Feb 2015
RESULTS MANILA INC.
Managing large amounts of inbound
and outbound calls in a timely manner
Following call center “scripts” when
handling different topics
Identifying customers’ needs, clarity
information, research every issue and
providing solutions.
Customer Support
Sept 2013 - Dec 2013
ASIAN GLOBAL CREATION PHILS
INC.
Managing large amounts of inbound
and outbound calls in a timely manner
Following call center “scripts” when
handling different topics
Identifying customers’ needs, clarity
information, research every issue and
providing solutions.
Customer Service
Representative
Oct 2011 - Feb 2013
724 CARE INC.
As an Outbound Agent contacts
consumers and businesses as
identified by the numbers in a leads
list;
Appointment Setting
Qualifying customer by asking age
range,yearly income range
Mar 2011 - Jun 2011
PROBAG CEBU EXPORTS
SKILLS
Performing routine maintenance
checks
Following strict safety regulations
and guidelines
Operating mechanical or computer-
operated equipment.
Sept 2009 - Jun 2010
CEBU MITSUMI
Production Operator
Reimon Gaviola +639*********
CHARACTER REFERENCE
Passionate
Sense of responsibility
Respectful
Professionalism
Patience with customers
Goal-oriented
Punctual
Contact this candidate