CLARISSA P. APOSTOL

***** ******* ***. #** ****** Grove, CA. 92840

714-***-**** adqqy8@r.postjobfree.com

OBJECTIVE: A position with vital organization where my skills and abilities will be challenged and serve the goal path of the establishment

EXPERIENCE:

10-25-21 - Present Makena Solution, Inc Santa Ana, CA. Treasury Management Specialist

•Working for Banc of California as assignment for months duration.

•Position will entail customer supports, trouble shooting and training of business, commercial and training of business, commercial and treasury management products, such as ACH, wires, account transfer, remote deposit.

09/2021 – 10/2021 First Transit Anaheim, CA. Bus Driver Trainee

•Did Safety class to be a bus driver, currently holding a commercial permit.

08/2021 -09/02/2021 - OCTA-DOT Garden Grove, CA. Coach Operator

• Coach Operator, Training Safety, currently holding a Commercial Permit

06/19/2013 - 07/15/2021 Water Techniques Santa Ana, CA. Customer Service Representative

•Handled 50 Inbound/Outbound calls, contacting active customer that are due and schedule service. Provide customers estimate for service calls and details for each service. Create and resolved work order for each customer

•Troubleshoot water system over phone with customer and address and resolve customer complaints. Response to emergency calls through email or by phone.

•Managed to re-route technicians for any emergency calls on leak, track service technicians work completed. Schedule service call runs that are geographically efficient.

•Update customer’s information on the database, and equipment list. Noted each account for every call made or received and complete any tasks that required

• Increase total sales schedule of 80% each month by providing customer details for each product and benefits of the water system. Dispatch technician for any changes or additional and emergency calls needed., provided all information necessary regarding the call

•Resolved Work order’s and invoiced work order’s for accounting to process and bill customer using onyx system.

•Process and trouble shoot reverse osmosis, water softening and whole house carbon, alkaline to quick & hot tank, chiller and other water system purification.

02/2013 - 05/10/2013 Record Flow, Inc. Santa Ana, CA Call Center Representative

•Handled Inbound/Outbound calls. Contacting medical groups/providers to collect medical records per our client

•Managed entire record collection process from fax notification and follow-up calls, to collecting and indexing records for review. Set up schedule for MRT (Medical Record Technician) to do an onsite scanning for either electronic medical records (EMR) Paper records or Hybrid (both EMR and Paper records)

•Follow up and Handle processing and retrieving methods such as onsite scan, fax records, email records or mail records. Track status and Non-Cooperating Providers

•Increased up to 85% overall of high quality of processing records by informing the providers the importance of records to be collected from different health plan such (Blue Shield, Scan CA, Scan AZ, MHS, Care1st…Etc…)

•Assigned and Trained new comers to learn to contact providers and build good relationship with the providers office contact for future HEDIS season.

08/2012 - 10/2012 US Best Repairs Services, Inc. Irvine, CA PPO Processor/Billing Processing

•Handled 38 states processing invoice/billing clients for services as well as paying 3rd party vendors for REO Properties and foreclosed properties that needed repairs and to get the property ready to be on the market

•Reviewed work order for each property that has been submitted to be invoice by reviewing photos as proof of service base on the client work order instruction. Ensure all pricing for both client we service and vendors charge per work order are correct and accurate, we process small and general repairs. Posted invoice and inform assigned state coordinator for work order that has been process, any problem with order, expedite necessary order to closed billed clients that we service

•Provided accurate information & products; service and submitted to bank portal website to closed order before due date. Identified client needs by reviewing client instructions and comments for each orders

02/2012 –06/2012 Pacific Monarch Resort Anaheim, CA Confirmation Appointment Setter

•Handled Inbound/Outbound calls confirming appointment tours, accurate records; clear procedures

•Provided accurate information & products; service; and ideas

•Identified customer need, customer schedules; better ways to accomplish the job increase sales.

01/14/2010 -12/30/2010 Mortgage Outreach, Inc. Irvine, CA Doc Fulfillment/Call Center Representative Loss Mitigation

•Responded to a high volume of incoming and outgoing phone calls from borrowers and modifying mortgage loans, and made necessary changes or updates on the account records.

•Quickly analyzed account history and provide accurate information to assist in resolving customer issue.

•Performed account verification via phone and internet to verify loan and input data into to a proprietary system within agreed performance standards. Manage multiple priority and exercise good decision making skills. Retrieved Documents via a proprietary system upon receipt of loan documentation

•Met a monthly exceed productivity and quality standards. I managed 120+ Inbound and Outbound calls on daily basis. Assisted processor, underwriter and closer gather missing documents & complete to close.

03/2007-11/2009 Vista Linda Mortgage Lakewood, CA Sr. Loan Processor/Transaction Coordinator

•Interviewed loan applicants to get relevant information about their financial history, process from open to closed loans. Analyz Looked into applicants' backgrounds and verified their references

•Scrutinized all documents to make sure they are filled out accurately and complete

•Kept the application process on track as it moved from one stage to the next

•Made sure the mortgage complied with all state and federal regulations

•Served as the point person for mortgage applicants, loan officers, real estate agents, banks, appraisers and underwriters

EDUCATION:

2011 - Present Cypress College, Cypress, CA Human Services Generalist1994-1994 Computer Tech Downey, CA Certificate Microsoft office, and Excel1989-1993 John Glenn High Norwalk, CA High School Requirements/Diploma CERTIFIED CUSTOMER SERVICE ON GOING OFF SITE TRAINING

Fred Pryor Seminar: How Deliver Exceptional Customer Service

Managing Emotions Under Pressure

Developing Emotional Intelligence

Dealing with Difficult People

Leadership & Management Skills for Women

Communicate with Tact and Professionalism

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