Customer Service, Entrepreneur, Retail, Hospitality

Rijith Kurup

M: +91-967******* E: *********@*****.*** LinkedIn: www.linkedin.com/in/rijithkurup-142a3819 Flat no. 102, Plot no. 35, Jai Shivneri Apartment, Shivganga Nagar, Ambernath (E), Thane (Dist) - 421501. Professional Summary

A professional with more than 11 years of total experience in retail and hotel industry. Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional and boosting sales. Seeking to apply diverse sales experience to take next career step with a retail organization dedicated to providing world-class customer service. Key Skills

• Communication Skills

• Retail sales

• Customer service

• Consultative selling

• Marketing and promotions

• Inventory management

• Microsoft Office – Word, Excel, PowerPoint & Outlook

• Work Ethic and Business Awareness

Professional Experience

Business Promoted, Pune (India)

Tele caller (Back office)

February’ 2022 – Present

Shoppy Store.in, Mumbai (India)

Entrepreneur

January’ 2018 – February' 2022

• Responsible for the overall Marketing plans for the Business.

• Manage company's incoming calls, emails and inquiries. Also make outbound calls to boost sales.

• Determine daily coupons.

• Formulate Pricing Policies & Ensure pricing is correct.

• Identify current and future trends that appeal to consumers.

• Approve contracts with vendors.

• Maintain inventory and ensure items are in stock.

• Keep up with fluctuating supply and demand matrix.

• Monitor local competitors.

• Handle customer questions, complaints, issues and provide reasonable solutions thereby satisfying the customer. Equinox Electronics, Manama (Bahrain)

Sales & Showroom Manager

May’ 2013 - October’ 2017

• Manage retail staff, including cashiers and people working on the floor.

• Meet financial objectives by preparing an annual budget, schedule expenditures, analyzing variances and initiate corrective actions.

• Formulate pricing policies and ensure pricing is correct. Determine daily coupons.

• Attend tradeshows to identify new products and services.

• Evaluate on-the-job performance of the team.

• Identify current and future trends that appeal to consumers.

• Work on store displays and ensure merchandise is clean and ready to be displayed.

• Approve contracts with vendors.

• Maintain inventory and ensure items are in stock to keep up with fluctuating supply and demand.

• Analyze operating and financial statements for better ROI.

• Ensure promotions are accurate and merchandised to the company’s standards.

• Timely maintain and record sales figures, for data analysis and forward planning.

• Ensure standards for quality, customer service and health and safety are met.

• Ensure hours of operation are in compliance with local laws.

• Maintain store's cleanliness and health and safety measures.

• Organize and distribute staff schedules.

• Help retail sales staff achieve sales targets.

• Manage different departments within the store.

• Handle customer questions, complaints, issues and provide reasonable solutions thereby satisfying the customer. Upper Crest, Manama (Bahrain)

Sales & Business Development Manager

June’ 2012 - April’ 2013

• Managing and supervising entire restaurant operation in both branches.

• Looking out daily purchases according to the stock available in the restaurant.

• Deals with the various suppliers for day-to-day supplies.

• Handling entire catering orders, making Quotation & Invoices of catering orders.

• Deals with the corporate clients for their catering needs.

• Introducing several training and motivational programs regarding the customer service and hygiene to boost morale of employees and motivate greater effort.

• Organizing monthly meetings for appreciate and give feedback to employees about their work.

• Do follow-up of the payments with corporate clients for their catering orders.

• Directly reports to Owners and partners about the business requirements and needs. Renaissance Mumbai Convention Centre Hotel (Marriott), Mumbai (India) Guest Service Associate

November’ 2009 - December’ 2011

• Worked as a bar-tender in the Outlet A-BAR.

• Handled the Inventory of the Bar, in the month end. Also maintain the proper stock.

• Also attended wine training program.

• Also attended Bob-Brown Service Sequence and Sales technique training program conducted by Bob Brown.

• Also attended vodka training program.

• Used to report directly to the Bar Manager about the stock available in the Bar.

• Responsible to put the requisition of the liquor.

• Also attended the Food & Beverage training program conducted by the Director of Food & Beverage.

• Handled the Service Bar in proper manner in all Shifts. Minar International, Mumbai (India)

Data Entry Operator in Navision Software

January’ 2007 - March’ 2009

• Worked has a data entry operator in the S.Q.L system also managing the proper data to be entered in the Navision software.

• Collect the proper documents to enter the proper data in the Navision software.

• Conducted the meeting with the other staff to plan out how to work properly in this system.

• Also conducted the training program so that other staff can get the proper knowledge about the Navision system. The Ambassador, Mumbai (India)

Trainee Chef - Continental Cuisine

August’ 2004 - December’ 2005

• Worked in main Kitchen, preparing the soup, sauce & mise-en-place.

• Used to report directly to the chef about the stock.

• Also handled the staff kitchen, prepared the proper quantity of food for the entire staff.

• Also played the role of order announcing on busy time.

• Responsible to handle the entire pantry operation.

• Also handled the cold kitchen, prepared various varieties of salads to be present in the Buffet. Education

KIHMCT, Dadar

May’ 2003 – April’ 2004

Certificate course in Cookery

University of Mumbai

July’ 2006 – March’ 2010

Bachelor’s Degree in Commerce (Business Studies)

Personal Details

Nationality: Indian

Marital Status: Married

Passport no.: N5191561

Language: English, Hindi, Marathi and Malayalam

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