Personal Assistant Customer Service

Kimberly M Dyes

*** ************ **, *******, ** 30315

678-***-**** (Cell)

678-***-**** (Home)

adqqw9@r.postjobfree.com

Summary

Experiences in healthcare/Management/Administration in healthcare facilities and non- profit

organizations. Work well with all nationalities in a team- oriented environment and a leader who

assumes responsibilities and delivers results

Authorized to work in the US for any employer

Experience

CNA, Atlanta, GA

July 2019 to June 2020

Self Employed

Operated communication equipment such as multi-line telephones. Directed incoming calls. Provided information to customers. Directed emergency communications to correct response team. Performed clerical duties such as typing, proofreading, accepting orders, sorting mail. Ensured alarms worked properly. Maintained records of charges for calls placed and received. Distributed messages appropriately. Provided directory assistance. Used computer database. Maintained directory database. Used office suite software, such as Word, Excel, PowerPoint.

Mr Mathrew, Atlanta, GA

May 2013 to June 2018

Personal Assistant

Assistant in patient recover from car accident. Helped provide dependent adults with daily assistance. Assisted clients with basic movements and mobility. Helped perform simple strength and ROM exercises. Performed basic housekeeping tasks. Helped with home organization tasks like paying bills, reading mail, making calls. Taught clients to manage their condition(s). Provided emotional support and companionship to clients. Transported patients to and from doctor visits, personal appointments, social activities. Kept records of client care, client conditions, activities. Complied with health and safety rules. Complied with client confidentiality policies. Experienced working with people in rehab.

Adult Family Home, Lacey, WA

Oct. 2009 to Dec. 2012

Manager

Intake on schizophrenia patients to obtain medical information and places them into our facility. Evaluated patients needs and prioritized medical treatment. Managed the entire medical office and kept the office running smooth. Created all office flyers for events via power point and Microsoft office word Oversaw daily operations. Communicated and implemented company policy. Handled staffing duties such as hiring, training. Prepared and distributed employee work schedules. Ensured efficient, adequate staffing while managing labor expenses. Supervised staff and evaluated staff job performance. Organized and directed activities to improve employees' professional growth and job performance. Fostered a positive work environment. Promoted staff teamwork. Responded to and resolved problems promptly in a positive, professional manner.

Skills

Basic, Billing, Charts, Clerical, Cooking, Cpr Certified, Customer Relations, Customer Service, Database Administration, English, First Aid, Hiring, Languages, Management, Microsoft Excel, Microsoft Mail, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Multi-Line Telephones, Office Management, Policy Analysis, Proofreading, Read, Safety, Staffing, Teamwork, Transportation, Typing

Languages

English at full professional proficiency

Certifications and Professional Licenses

Certificate: Customer service/ office management, kent management, 06/2002; Washington

Licenses

Georgia, Regular

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