Customer Service Cash Handling
Resume:
Jasmin Hernandez
Summary
To obtain a position in a new working environment that will help me acquire new working skills and help me grow with the company. Always open for new opportunities and experiences that come along the way. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
EXPERIENCE
Double P Corporation, Norridge IL — Supervisor
December 2015 - Present
-Complete store opening and closing procedures and balanced tills.
-Responded to and resolved customer questions and concerns.
-Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
-Trained new employees and delegated daily tasks and responsibilities.
-Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
-Resolving customer issues
Autozone, Melrose Park IL — Part Sale Manager
January 2020- January 2021
-Greeted customer via telephone and in person to answer questions, revolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register
closeout at the end of business day.
-Maintained clean and neat parts for the customer and sales floor.
- Stocked and managed stock of parts.
- Inspected parts for defects, removing damaged parts and replacing them with new ones.
- Trained and removed junior employees on regulations, best practices and performance strategies.
-Responded to customer inquiries and delivered appropriate information after carefully researching issues.
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EDUCATION
Steinmetz College Prep, Chicago, IL — High School Diploma
September 2011 - June 2015
Malcolm X College, Chicago, IL
August 2019 - Present
4928 W Wrightwood Ave
Chicago, IL 60639
***************@*****.***
SKILLS
- Customer Service
- Communication Skills
-Staff Management
-Cash handling expertise
-Inventory control and record keeping
-Safety understanding
LANGUAGES
-English & Spanish
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