Personal Assistant Customer Service

CURRICULUM VITAE

OF

NITASHA

ANDREW

PERSONAL DETAILS

SURNAME : ANDREW

NAME : NITASHA

ADDRESS : *** ***** ****** ****

RAISETHORPE

PIETERMARITZBURG

3201

CONTACT NUMBERS : 074-***-****

IDENTITY NUMBER : 821**********

DATE OF BIRTH : 01 oCTOBER 1982

NATIONALITY : SOUTH AFRICAN

HEALTH : EXCELLENT

HOME LANGUAGE : ENGLISH

OTHER LANGUAGES : AFRIKAANS & iSIzulu

Health : excellent

CRIMINAL OFFENCES : NONE

DRIVER’S LICENCE : CODE 08

ACADEMIC QUALIFICATIONS

Last school attended : M L SULTAN secondary school

2000

Highest grade passed : grade 12(matric)

Tertiary education

Institute : umgungunlovu fet college

Subjects : nqf level computers in retail

: customer service in retail

Work experience

EMPLOYER : aSMALLS AND SONS pty ltd

POSITION : CASHIER

YEAR : 2001 - 2002

EMPLOYER : Asmalls and sons pty ltd

POSITION : sales Assitant

YEAR : 2003 - 2004

EMPLOYER : Asmalls and sons pty ltd

POSITION : supervisor (shopfloor)

YEAR : 2005 – 2006(oct)

Employer : asmalls and sons pty ltd

Position : personal assistant to director(mr yunus)

Asmall)

Year : 2006(nov) – 2008

Employer : asmalls and sons pty ltd

Position : manager at (asmalls manshop)Year : 2009 – 2012(feb)

Employer : asmall and sons pty ltd

Position : manager (asmalls hyper)

Year : 2012(feb) – 2021 (Sept) retrenched

Responsibilities : managing 24 staff,opening and closing of store on a daily basis.

Discussing daily and monthly targets every Morning setting goals for each department.

staff training given on customer service .

housekeeping, health and safety checks,

merchandising, stock replenishments for

entire store (includes 8 departments)

daily stocktake done (stock counts) on

each dept. daily liasing with buyers,

preparation of web time register( for payroll)

checking on daily cash ups and banking,

INTER BRANCH TRANSFERS IN /OUT

also perform this duty when needed.

PLANNING AND ORGANISING OF STAFF LEAVES

DAY OFFS AND WEEKEND TEAM SCHEDULES.

PREPARATION OF WEEKLY AND MONTLY

REPORTS FOR THE AREA MANAGER and FOR

MY STORE AS WELL AS THE GROUP (16 STORES)

WORK WITH THE DISTRBUTION CENTRE TO

PREPARE MY CUSTOMER BULK ORDERS.

Other DUTIES ALSO OVERSEEING THE

COFFEE SHOP, INCLUDES ORDERING OF STOCK,

PRICING and the CLEANLINESS ETC.

RESPONSIBILTIES : OVERSEEING OUR GRAPHIC DEPT, ASSISTING

AND PLANNING MONTLY PHOTO SHOOTS,

WHICH INCLUDES CONTACTING of MODELS,

CO-ORDINATING OF CLOTHING FOR THE SHOOT,

PROOF READING of OUR MONTHLY ADVERTS,

PLAYS A BIG ROLE IN BACK TO SCHOOL,

MOTHERS DAY, FATHERS DAY AND MONTLY

PROMOTIONS, OVERSEEING THAT THE GRAPHICS

DEPT IS ON SCHEDULE AND WORK BEEN PUSHED OUT.

ALSO HAD TO MANAGE THE ONLINE STORE

MAKING SURE ORDERS ARE SENT OUT ON TIME,

ASSISTING WITH CUSTOMER QUERIES, REFUNDS,

MONTLY TARGETS, ETC AND STILL MANAGE ASMALLS HYPER clothing department.

REFERENCE

CONTACT PERSON : Xolani Peters (Area manager)

CONTACT NUMBER : 061*******

CONTACT PERSON : Irshad beni(Area manager)

CONTACT NUMBER 072*******

Mohammed moolla(buyer)

Contact number : 082*******

Contact this candidate