Customer Service Representative/Sales

EXPERIENCE

Buchanan Investigations Office Administration 2017-2020

Developed and updated spreadsheets and databases to track, analyze and report information regarding a case. Drafted professional business emails and power points to present evidence to a client; Prepared packages and letters for shipment; offered office-wide training and support and maintained communication with clients regarding case information and operations.

Zen Nail Spa Receptionist 2018-2020

Collected and distributed messages to team members and managers to support open communication and high customer service.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impression. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Collected payments from clients and updated account balances. Scheduled and confirmed appointments.

Offered appointment information updates to guests in polite and courteous manner. Set appointments for employees. Greeted customers and visitors in-person and via telephone calls.

Marshalls Store Associate—2019-2020

Assisted customers with customer service, provided a fun and respectful shopping environment for customers and assured the walk ways were clear and safe for all. Worked as cashier when HOPE LEE

904-***-****

**********@*****.***

2512 Windwood Ln

Orange Park, Fl 32073

SKILLS

~Memorization and recall

~Office administration

~Professional demeanor

~Documentation and

reporting

~Security awareness

~Punctual

~Customer/Client relations

~Performance improvement

~Verbal and written

communication

~Organization skills

~Data entry

~Attention to detail

~Project management

~Technical support

~Telephone skills

~Time management

~Customer-service oriented

the store would become overwhelmed and worked to maintain a fast moving and organized shopping/working environment THE HOME DEPOT - 2020-2021

CUSTOMER SERVICE REPRESENTATIVE

Worked daily in several systems preparing and ensuring customers orders are correct and their experience is a seamless process, ran curbside orders to customers, answered phone calls and directed them to the correct department. Often dealt with customer conflicts regarding an order; handled them in a professional manner ensuring the customer was happy upon leaving the store.

Pura Vida Body and mind Spa - 2021- Current

CUSTOMER SERVICE/ RECEPTIONIST

Fulfilled the duty of checking in and out patients, providing any paper work or consents needed. Assist in scheduling appointments. Operated through a texting plat form and Email to respond to clients questions, concerns act in a professional and timely manner. Often preform a VISIA skin analysis scan to show the client any area of concerns and what treatment options/products are available to help achieve their desired results.

EDUCATION

Orange Park High School Graduation year—2019—Diploma St.Johns River State College — No longer attending References: Tracy “Buck” Buchanan (Former employer) 904-***-****

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