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Customer Service Team Captain

Location:
Nepal
Salary:
15
Posted:
April 10, 2022

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Resume:

Summary

To be part of the Housekeeping Department having 5 years of experience where I can

contribute to its success in an attentive,friendly,efficient and courteous manner and provide all guests with quality service while efficiently managing expenses and maximizing service level. Experience

Housekeeping Room

Attendant/Supervisor Palace Hotel,Dubai 23/01/2017 To Present

Executed all housekeeping duties for a mejor palace hotel,including cleaning rooms and responding to Guest requests.

Received 95% positive customer service rating in comment cards given the housekeeper of the month award by management 3 times for job performance.

Found and returned a guest's misplaced wedding ring,received a two page letter of thanks from the Guest for honesty,given a bonus by management.

Managed day to day housekeeping of 20-25 rooms in a busy hotel used multitasking to perform all duties in a timely fashion.

Commended by management for punctuality,presentability and attention to detail saved AED 25000 for the hotel by noticing a worsening maintenance issue Light Duty Cleaner Rocky Mountain

Concierge,Canmore,Alberta

,CA

22/12/2012-01/01/2015

Dust and polish furniture using correct quantities of furniture polish.

Spot clean walls, partitions, escalators, elevators and benches.

Perform cleaning activities on glass partitions and chrome surfaces.

Wash and disinfect bathroom floors and fixtures.

Vacuum cloth furniture such as sofas and loungers and clean drapes and blinds.

Remove full garbage bags, empty trash cans and ensure that waste is properly disposed of.

Restock single unit dispensers with soap, towels, toilet paper and sanitary napkins.

Ascertain a constant supply of towels, soap and tissue paper by keeping in contact

with procurement officers.

Maintain inventory of cleaning supplies and equipment. Skills

Detail orientation skills with ability to multitask in order to meet a variety of deadlines.

Ability to focus attention to details and follow up.

Able to think clearly,quickly, and make conscious decisions.

Knowledge of basic housekeeping duties.

Demonstrated ability to effectively interact with people of diverse socioeconomic,cultural disability and ethic backgrounds.

Ability to use good judgment and to maintain confidentiality information.

Excellent communication and interpersonal skills with the ability to interact with many types of personalities.

Demonstrated ability to work with maximum accuracy,efficiency and attention to detail,maintaining a keen sense of urgency at all times.

Considerable knowledge of housekeeping policies,procedures,equipment,supplies,and bookkeeping procedures.

Ability to deal professionally courteously and tactfully with the public and coworkers

.Computer knowledge,MS Office,MS Excel,PowerPoint,Opera,outlook express, Education

Mirkot High School

Excelled in Computer Literacy Classes

Track team Captain,Senior Year

Volunteer Work

Walk dogs for Zibeche animal shelter to keep them adoptable.

Clean house 2 times per month A going parents

Additional activities

Weekly Yoga for self care.



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