Customer Service Goa

Address: flat no *** plot */** surya plaza *nd floor megha hills Sri Sai nagar mahapur Hyderabad- India Phone: +91-965*******

Email · ***********.***********@*****.***

OBJECTIVE:

To work with due diligence & determination and achieve set goals within stipulated time. To grow with the organization with each passing day. To stride towards achieving the team and individual goals. To learn new skills, develop self and team members. To exhibit good leadership, operational and management traits. To work as a team player and help develop others.

SUMMARY:

A young, energetic and dynamic professional with a work experience of around 5 years in Hotel Industry, especially with renowned luxury and International brands like The Oberoi Group, W Hotels Marriott international Goa, Westin mind space Marriott international Hyderabad. During the work tenure, I have handled huge business events and meetings where serviced high profile clients. I have had the privilege of being a personal butler for such acclaimed International musicians and artists like Bryan Adams and A. R. Rahman. Some other big names include – Mr. Ashley Bacon, Risk Manager- JP Morgan, Mr. Matthew Koder, Asia Pacific Head - Bank of America and Mr. James Turley, Board of Director- City Bank.

I believe in providing the best service to the clients as it is a customer centric industry and they serve as the core of the business. Excellent customer service, good listening and interpersonal skills, positive attitude, pro-activeness, patience and best etiquettes is the key to a ‘happy client’ in Hotel Industry. I believe these are my strengths and the skill sets that I have learnt and developed during the course of time.

I successfully completed my graduate degree in Hospitality Administration and Management from IHM, Hyderabad and had an opportunity to start my career with Trident, BKC- Mumbai, W hotels Marriott international Goa, and currently working with Westin Hotels Marriott international Hyderabad UTSAV VISHNU SHARMA

EXPERIENCE

DECEMBER 2020 – CURRENT

EXECUTIVE FOOD AND BEVERAGE, GUEST RELATIONS, WESTIN HOTEL MARRIOTT INTERNATIONAL HYDERABAD

• Managing the team of 15-20 members looking after the guests at SEASONAL TASTE WESTIN MINDSPACE HYDERABAD.

• Handling day to day operations- breakfast, lunch, high-tea and dinner.

• Ensuring adherence of SOPs and processes.

• Business development- rapport building with clients, upgrading, pitching membership and upselling of F&B packages.

• Stock/ Inventory control.

• Grooming the team members, organizing the staff training and development programs. Ensuring food quality and standards.

Sharing clients’ feedback with the management and incorporating it for better services. JANUARY 2019 – June 2020

BEVERAGE AND FOOD EXECUTIVE, GUEST RELATIONS, W HOTEL MARRIOTT INTERNATIONAL GOA

• Managing the team of 15-20 members looking after the guests at The Kitchen Table- W Goa.

• Handling day to day operations- breakfast, lunch, high-tea and dinner.

• Ensuring adherence of SOPs and processes.

• Business development- rapport building with clients, upgrading, pitching membership and upselling of F&B packages.

• Stock/ Inventory control.

• Grooming the team members, organizing the staff training and development programs. Ensuring food quality and standards.

• Sharing clients’ feedback with the management and incorporating it for better services. JUNE 2016 – JANUARY 2019

BUTLER, TRIDENT HOTEL BKC, MUMBAI

• Handling all business events and high profile corporate meetings.

• Handling and running the operations and management of pool bar and restaurant.

• Handling room & dining services, pantry, day to day orders, order tracking and providing other services to the guests.

• Routine checks opening and closing (Accounts).

• Personal butler for many International celebrities and guests.

• Ensuring best guests services.

EDUCATION

BACHELOR’S IN HOSPITALITY ADMINISTRATION/ MANAGEMENT, INSTITUTE OF HOTEL MANAGEMENT (IHM) – HYDERABAD

CORE SUBJECTS:

COMMUNICATION,F&B SERVICES, FRONT OFFICE SERVICES, KITCHEN SERVICES, HOUSEKEEPING, HOTEL ENGINEERING, HOTEL ACCOUNTING, FOOD NUTRITION SKILLS

• Hard working

• Good listening skills

• Interpersonal skills

• Keen observation

• Leadership, time management, administration

• Willingness to learn and grow and organization skills

• Team player

• Positive outlook and go getter attitude

• Solution focused

2

ACTIVITIES

• Running and swimming

• Sports

• Networking

• Exploring cuisines and wine

• Writing

• Photography

LANGUAGE: Hindi, English (fluent) and Marathi (fair understanding). 3

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