Customer Service, AP/AR, Reconciliation, PurchasIng Office responsibil

KATHERINE E. MARINO

EXPERIENCE:

Alarm Systems, Durham, CT 2019 - 2020

Office Manager

Set up yearly fire inspections

Prepare fire inspection reports

Proposals for new and existing customers

Purchasing

Reconciliation

In charge of all office responsibilities

Moose Lodge, Middletown, CT 2016 – 2019

Bartender/Server

Greet People

Customer Service

Purchasing orders

Reconciliation

TNT Precision, Rockfall, CT 2010 – 2015

Office Manager

·Payroll

·Accounts Payable and Receivable

·Purchasing

·In charge of all office responsibilities

Aetna Life Insurance Company, Middletown, CT 1989 - 2009

Senior Consultant 2006 - 2009

·Financial planning and forecasting

·Monthly accruals

·Financial reporting and analysis

·Analytic problem solving skills

·Accounts payable and receivable

·On site weekly at one of our vendors to oversee printing and billing was correct

Business Information Specialist 2003 - 2006

·Prepare monthly updates to the National, Dental and Key Accounts customer service performance guarantee files for all customer service center files according to published schedule.

·Prepare monthly HMO PG results for the 45 National and Key accounts serviced in more than one service center/region according to published schedule. Send customer results to appropriate underwriter or account manager monthly.

·Prepare monthly National, Dental and Key accounts PG liability estimates based on YTD

results and monthly management summaries.

·Enter and maintain the Internal Controls Workbench (ICW) database the Reporting & Analysis unit’s financial controls documentation for Sarbanes-Oxley Act compliance.

Multi-Functional Project Manager 2002- 2002

·Interacted with internal and external vendors.

·Gathered information from a staff of 400 on projects and resources – enter into our Business Engine system.

·Analyzed data for completeness and accuracy.

·Compiled monthly reports, financial reports and Time Wizard reports.

·Set-up interviews for our outside consultants through Procurestaff – negotiating rates.

·Worked closely with our financial area to keep budgets down.

·Reviewed all invoices for accuracy and paid them through our Ariba and Web applications system.

Medical Claims Management (MCM) Consultant 1998 – 2002

·Reconciled hospital contracts to system information to ensure accurate loading of rates.

·Audited vendor bills to ensure proper discounts are charged and processed.

·Direct contact with MCM/NAP vendors to resolve/research any provider related and bill reconciliation discrepancies.

·Support the MCM team members through education and motivational communication (i.e. emails, conference calls and vendor updates)

·Handled various special projects (i.e. pilot programs, overtime & ancillary).

·Coordinated and negotiated contracts for quarterly MCM/NAP/CCR conferences.

·Negotiated room rates and meeting space.

·Visited service centers to ensure proper workflows.

Auditor – Special Audit/Pooling Unit 1995 – 1998

·Coded all incoming checks for Hospital Credit Balance Program, using the Acclaims, Comtec Manage Choice and US Healthcare systems.

·Entered information into the PS/2 system producing IOC’S, Credit Transmittals and Vendor Sheets.

·Reviewed claimant’s history on individual Stop loss requests within a one-day turn around.

·Coding of the Proximity Reports

Cost Containment Specialist 1994 – 1995

·Processed all Credit Transmittals (PPO, Manage Choice and Regular) in a three-day turn-around time.

·Entered all Hospital Audit information into the IBM Lotus database for SBM, Generic, Dedicated, Cost Accounted, HMO and Pilot Reports.

Expense Analyst – Long-Term Disability 1989 – 1994

·Calculated and issued long term disability payments, return to Works, Deaths, End of Benefits, Full and Partial Reimbursements.

·Research and evaluate overpayment discrepancies.

·Interacted with internal and external vendors to coordinate claims activity.

EDUCATION

Business Courses, Middlesex Community College, Middletown, CT

TRAINING

Access, New Horizons, Windsor, CT

Real Estate Courses, Middlesex Community College, Middletown, CT

DEMONSTRATED APTITUDE IN:

·Problem solving

·Team builder / planner

·Customer Service

·Office Management

·Communication

·Initiative

·Change Management

·Research

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