BIENVENIDO SANTIAGO

303-***-****

Castle Rock, CO

CAREER SUMMARY

Creative, highly motivated information technology worker with 2 and a half decades of experience working in the corporate world delivering quality products and services utilizing requirements gathering, analysis, computer application development and maintenance, problem solving, mentoring, and providing innovative solutions to business opportunities in the fields of healthcare, telecommunications, banking and local government is seeking new business opportunities to provide personal and professional growth.

TECHNOLOGY EMPLOYED

I am primarily a mainframe developer employing mainframe technologies with exposure to server based technologies that employ clients for processing against relational databases. Most exposure to technologies and methodologies were gained through employment.

Mainframe

DOS/VSE, TSOE, OS/390, POWER JCL, JES, ISPF, PANVALET, ChangeMan,

ROSCOE, ENDEVOR, FILEAID, FILEAID for DB2, SPUFI, QMF, SQL, DB2,

ADABAS, ADASQL, NATURAL, ADAPREP, EZTRIEV, DYL280,

SAS Batch, REXX, CLIST, COBOL, PL1, C, Basic Assembly Language

Distributed

TOAD, Oracle, Harvest, Caliber, CommCentral MoveIt, Business Objects IQ8 Data

Projects, Microsoft Office (Word, Excel, PowerPoint, Access), minor exposure

(C#, VB, Java, PL/SQL, Visual Studio, NetBeans, Java SDK)

Skills and Qualifications

BS Computer Science

Certificates-Bookkeeping-and-Computer Programming (Vocational)

Mainframe Development (SDLC, Agile)

Server Development (Scripts, PowerShell, FTP)

Quality Assurance (Unit, System, Acceptance, Regression, Stress)

Analysis (Requirements, Systems, Resolution)

Structured and OOP Code Design

Technical Artifacts (Specifications, Modeling)

Database (Oracle, DB2, SQL, SQL Transact, Toad, SPUFI, Pl/SQL)

Business Communications (Project Status)

Collaboration (Active Listening and Sharing)

Professional Training

Programming in C#

Programming in HTML5 with JavaScript and CSS3

Developing ASP.NET MVC Web Applications

Developing Microsoft Azure and Web Services

Developing Microsoft SharePoint Server 2013 Core Solutions

Developing Microsoft SharePoint Server 2013 Advanced Solutions

PROFESSIONAL EXPERIENCE

Prime57 Solutions LLC, Castle Rock, CO

Apr 2008 - Present

Federal, state and local contracting mainframe development and support.

Provide Information Technology support services to organizations on a self-employed contractual basis. Services include quality assurance, business analysis and technical support.

See prime57.com for service offers

Customer : Pan American Life CO New Orleans LA

Contact : IT Director

Contract : July 2011 thru May 2012

Provided business analyst support evaluating Salude software client. Worked with business areas to identify problems with software and create specifications for Salude Software Vendor to correct problems that were identified.

5280 Solutions, Highlands Ranch, CO

Aug 2012 – Jan 2013

Infrastructure Analyst

Provide support to Transmissions Team with internal and external users providing data transport using IPSwitche MoveIt Client. Trouble shoot problems related to the transport of data and outages related to internal and external servers.

Global Management Services, Woburn, MA

Jul 2009 – Sep 2009

Technical Associate on Charles Schwab contract (Jul-Aug)

Provided technical documentation support by providing a step through review of

procedures and processes regarding standard operating procedures for the CARE

Test Team that provides test data support through cloning, account registration and

extract processes to support quality assurance, developers and testers working on

Schwab customer related brokerage support projects.

Fulfill client unload/load requests through extract transform and load of Production and Test data insuring data met with NPI Non Public Information policy using automated procedures to provide seamless integration into multiple test envirionments.

Created new process to extract several hundred production files to allow streamlining of support process for CARE Team members by employing ISPF Panels and Command Lists to manipulate production processes to allow for off production schedule execution of current extract procedures for unscheduled production extracts.

Great West Life and Annuity, Greenwood Village, CO

Aug 1999 – Nov 2007

Programmer Analyst

Provided technical support in requirements analysis and computer application

design, coding, testing and maintenance of legacy systems.

Created requirements analysis and data mappings for migration of legacy system

components in areas of reporting, customer service reporting and explanation of

benefits for customers to facilitate the initial implementation of the Trizetto Facets

System over the course of two years.

Created reports on the initial implementation of Facets using TOAD and PL/SQL to

verify the accuracy of data stored in the Trizetto Facets Tables over the course of

one year while the Facets system was in beta testing.

Created infrastructure for transporting data on in-house servers using

CommCentral MoveIt Client. Trained additional personnel in the use and

administration of MoveIt server and scripts.

Liason between in-house development teams and operations teams regarding

issues related to the transport of data using CommCentral MoveIt.

Identified additional requirements for functionality to be added to the new

distributed system in the areas of reporting, patient matching, explanation

of benefits processing and customer service reporting.

Modified legacy batch and online systems to take advantage of DB2 table

functionality, improving online transaction performance, reducing batch

processing window and improving application recovery.

Improved patient matching by creating a new subprogram that raised the match rate

from 75 percentile to 98 percentile. This routine became the standard call program

used for all batch and online applications required to patient match on the legacy

Benefit Electronic Network system.

Reduced expense of printing checks and explanation of benefits by 300 thousand

per year by stripping inhouse transactions to files that would be subsequently posted

to in-house ledger accounts and reported on as opposed to being processed in batch

and printed on checks and explanation of benefits and then posted and reported on.

Completed many in house classes on products, services, technologies and

compliance law (HIPPA, SOX) used to support our healthcare customers.

Applied new knowledge to all aspects of project work.

Worked with DB2 Administrators to create Member Matching, Mass Deletes,

Mass Changes and Mass Inserts in the test environments for the purpose of

testing possible changes and impacts to the production environment.

CIBER, Colorado Springs, CO

Jan 1995 – Jun 1999

Computer Consultant

Provided technical support in requirements analysis and computer application

design, coding, testing and maintenance of legacy Call Processing system. Mentor

co-workers on standards employed in program coding and documentation as it

pertained to telecommunications development.

Led a team of consultants in conversion of systems in preparation for Y2K in the

Accounts Receivable system.

Led a team of co-workers in providing support in the Traffic systems Reference

File area which provided enhance call processing information for various products

and services.

Participated on NEMAS team that provided processing of data from switches to

volumes that are processed by Traffic Call Systems. Also provided support to West

Coast Billing Information Systems that provided call volume information and switch

processing status information using COBOL, ADASQL, Natural and ADABAS.

Implemented modifications to legacy Core Call Processing modules to add new

functionality to process new services.

Attended Joint Application Development meetings to gather requirements for

supporting numerous projects on Reference and NEMAS teams.

Mentored co-workers on procedures and practices in documenting and reporting

progress on telecommunications projects.

o Created Call Processing Switch Volume Inquiry Screens and queries for West Coast

Billing using Natural and ADABAS.

Citicorp Diners Club, Englewood, CO

Jul 1985 – Dec 1993

Programmer Analyst

Provided technical support in requirements analysis and computer application

design, coding, testing and maintenance of Core Business Credit Card Processing

System. Also responsible for maintenance and support of Diner Club Information

Facility, a FOCUS relational database decision support system.

Created new merchant processing system in Maryland for Citibank.

Created system enhancements and provided maintenance support for batch and

online core systems in the areas of Authorizations, Customer Support, Billing,

Statements, Collections and Reporting utilizing COBOL, ADABAS, ADAPREP

and NATURAL interfaces for query and production support.

Responsible for creating and maintaining the Diners Club Information Facility

which provided a data repository upon which strategic business decisions and

strategic directions were based.

Created and maintained a Roscoe Interface which allowed business customers to

interface with a reporting system or dynamically create their own reports by

supplying predefined values.

Created proactive marketing support systems that fed the core systems data to

support new products and services in a market driven timeframe.

City and County of Denver Dept of Social Services, Denver, CO

Mar 1981 – Jul 1985

Programmer III

Provided technical support in requirements analysis and computer application

design, coding, testing and maintenance of Social Service Computer Systems.

Created new system enhancements and provided maintenance support for batch and

online systems. New systems created for General Assistance, Aid to Families with

Dependent Children, IRS intercept, Abuse Tracking, Recoveries and General Client

Lookup.

Interacted with business customers to get accurate requirements for system changes.

Replaced many manual procedures with automated lookup computer applications.

US ARMY, USA

Jun 1976 – May 1979

Military Policeman

Enforce Uniform Code of Military Justice

EDUCATION

Classes, Belmont Abbey College, Charlotte, NC

Political Science

Classes, Metropolitan State College, Denver, CO

Computer Science

Classes, Regis Univerity, Denver, CO

Information Systems

Class, Arapahoe Community College, Littleton, CO

Entrepreneur Essential Elements

Certificate, Emily Griffith Opportunity School, Denver, CO

Computer Programming and Bookkeeping

Regents Diploma, Riverhead H.S., Riverhead, NY

Specialized Training and Skills

Relational Databases, HIPPA, SOX, Business Communications, Internet Security ISSO NIST compliance

References

Terry Pryor/303-***-****/5280 Solutions LLC Highlands Ranch CO

Malcolm L Sizer/ 1-888-***-****/Tech35 Alpharetta GA

Iszzye Potter/303-***-****/Great West Life Greenwood Village CO

Contact this candidate