Data Entry Office Manager

Melissa Carlson

*** ****** ***. *** ******, IA 50315 Cell: 515-***-**** E-Mail: *******.***********@*****.***

Summary:

Driven, coordinated Office Manager/Accountant handles diverse office tasks while leading administrative teams to meet demanding performance targets. Focus on sound budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success. Proactive monitoring of risk, making sound risk decisions, governance in compliance with finance and vendor and customer related activities.

Skills:

Data entry

Data entry

Invoicing and billing

Accounts payable experience

Accounts receivable

Senior leadership support

Workforce Management

Expense reporting

Banking operations

Scheduling and calendar management

Customer relations

Billing

File and data retrieval systems

Microsoft Office

Interpersonal communication skills

EXPERIENCE

Office manager, Billion Automotive, August 2005-January 2020

Clive, IA

Supervised 9 team members within the collision center, cultivating productive and positive work atmosphere, conducting performance evaluations of staff to monitor progress and productivity. Recommend promotions and process corrective or disciplinary actions. Maintaining professionalism and performance objectives.

Implemented policy to reduce employee turnover. Achieving the lowest turnover rate out of the 7 collision centers within Billion automotive.

Strong communication skills utilized daily with team members. Distribution of work to the team based upon production needs for the day, keeping them accountable to handle production needs. Be proactive in problem solving with team members as necessary.

Processed and updated employee paperwork and records.

Managed office inventory by maintaining documentation of stock, office supplies and order as needed. Attention to detail with office organization to support efficiency.

Managed day to day office operations and collision center by providing excellent services and care, including receiving, organization of correspondence, and answering/forward calls and maintaining records.

Performing billing, collection and reporting functions for collision center office generating over $2.7 million annually.

Accountable for financial reports due to compliance for management review. Reduced financial discrepancies by accurately managing accounting documentation in ADP software while maintaining case costs and billing procedures. Ensure efficiency and compliance with company policies/regulations.

Implemented any Policy or Regulation changes necessary for regulatory compliance with multiple Insurance Companies. Compliance with City of Clive regulation(s) related to waste.

Handled day to day accounting, bookkeeping and cash banking deposits. Business finance and banking transactions.

Strong analytical skills used along with strong attention to detail in keeping Collision center accounts payable and accounts receivable within 30 days to lower risk of non-payment. Achieving the lowest over 30 day accounts receivable out of the 7 collision centers within Billion Automotive.

Worked with different commercial vendors and processed application(s) when financing was needed.

Greet and check in customers promptly when dropping off a vehicle for repair.

Processed customer transactions/invoices, cash payments and entering data into company database. Updating details including customer contact and delivery dates to keep information current.

Elevated customer satisfaction ratings using problem solving skills on client and case issues. Processing customer financing when necessary and understanding associated credit risk.

Collaborating with sales and finance department offering flexible financial services when a customer would need to replace their vehicle due to total loss.

EDUCATION AND TRAINING

High School Diploma

Des Moines Tech High, Des Moines, IA

REFERENCES

Provided upon request

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